Mortgage Loan Processor

Job Duties and Responsibilities

Member Service

• Provide quality member service to meet the standards set by Mortgage Lending management and the Member Experience team.
• Assist mortgage loan officers with member communication from initial application through closing to ensure a smooth mortgage process.
• Communicate with members regarding application status (approval, denial, additional documentation, etc.).
• Prepare and mail loan documents including approval letters.
• Communicate with mortgage loan officers, underwriting, and closing about file status and any loan issues or concerns.

Processing Duties

• Process all full documentation loans (purchase and refinance) specializing in Fannie Mae and conventional mortgages.
• Review, calculate and prepare loan documentation necessary for underwriting (income documents, bank statements, credit reports, employment history, underwriting reports, reserves, cash to close, and federal government exclusionary lists).
• Maintain an excellent understanding of investor and Virginia Credit Union (VACU) requirements for a variety of loan products, including conventional (traditional and non‑traditional) and government lending.
• Maintain an understanding of state‑specific loan and closing traditions to ensure loans close on time.
• For converted pre‑approval loans, prepare files for submission to underwriting and closing to meet secondary market standards or VACU guidelines.
• Update the mortgage loan origination system on a timely basis.
• Assist with the preparation and scheduling of residential loan closings.

Compliance

• Comply with Regulations B, C, X and Z regarding the completion, preparation, issuance and delivery of required disclosures (Good Faith Estimate, Truth in Lending, Potential Transfer of Servicing, and Adverse Action forms).
• Comply with FACT and FDPA (Flood).
• Ensure data integrity and accuracy of all loans as measured by audit findings from external and internal audit teams.
• Comply with all published enterprise‑level policies and procedures, including Risk Management policies.
• Complete all required, ongoing enterprise‑level training (BSA, OFAC, and Information Security).
• Report all Risk Management Policy violations in accordance with policy.
• Maintain excellent working relationships with Sales, Processing, Underwriting, and Closing team members.

Other Responsibilities

• Assist with testing the mortgage loan origination system for new product and program releases and updates/upgrades.
• Assist management in investigating audit exceptions and formulating responses.
• Assist Post‑Closing in obtaining outstanding documentation for all closed mortgage loans.
• Contribute toward team and departmental goals.
• Perform other duties as assigned.

Minimum Education and Experience

• High School graduate.
• Prior residential mortgage origination experience (conventional and government) preferred.
• Prior experience that demonstrates proficiency in processing conventional mortgages, including refinances and purchases.

Knowledge, Skills, and Abilities

• Working knowledge of conventional residential mortgage guidelines, products and terms.
• Knowledge of government‑related mortgage guidelines preferred.
• Strong oral and written communication skills combined with the ability to make sound decisions.
• Ability to work in a deadline‑oriented environment.
• Strong problem‑solving and excellent organizational skills.

Desirable Traits

• Good problem‑solving, stress management and excellent organizational skills.
• Detail oriented and a team player.
• Ability to interpret VACU and FNMA origination policies, products, and an understanding of Rate Lock policy.
• Computer experience preferred but not required.

Physical Requirements

• Ability to sit for long periods of time.
• Infrequent lifting or carrying of objects up to 10 pounds.

Virginia Credit Union is an Equal Opportunity Employer.