EFT Coordinator I​/II

PRIMARY FUNCTION

This individual is responsible for processing wire transfers, processing cash orders, and performing system maintenance for the internal transfer program. Also, serves as a contact for support on any EFT related issues.

• Process credit union and member wire transfers utilizing WITS wire system, Fed Line Advantage, and Western Union Business Solutions (Travelex).
• Identify and resolve related wire exceptions.
• Perform initial balancing of all wire transfers daily.
• Process cash orders for branches utilizing Fed Line.
• Process requested maintenance on transactions relating to VACU’s internal transfer program (this includes new set ups, changes, and cancelations).
• Maintain a high level of professionalism and strong communication skills when interacting with members, credit union employees, and agency employees, with regards to EFT related issues.
• Assist with the opening, distribution, and processing of departmental mail.
• Comply with all record retention requirements stipulated by management.
• Comply with all published enterprise level policies and procedures including, but not limited to, Risk Management policies.
• Complete all required, ongoing enterprise level training including, but not limited to BSA, OFAC, and Information Security.
• Report all Risk Management Policy violations in accordance with policy.
• Other duties may be required and assigned by the supervisor.
• Ability to progress to an EFT Coordinator II role, job duties and responsibilities within 18 months.

• Minimum
  
  Education and Experience:
  
  High School Diploma or equivalent.
• Back office operations experience with a credit union or other financial institution preferred.
• Wire processing experience preferred.
• Proficient computer skills (Word, Excel, Outlook, Internet).
• Sound understanding of EFT related rules and regulations, relating to wires (ex. Reg. J).
• Basic accounting and data entry skills.
• Demonstrates flexibility in adapting to change.
• Team player who maintains a good working relationship with employees at all levels.
• Demonstrates strong analytical capabilities and attention to detail.
• Demonstrates sound judgment and decision making skills.
• Strong organizational and time management skills.
• Excellent oral communication skills, including but not limited to phone etiquette.
• Ability to work in a high-volume, deadline oriented environment while maintaining a high degree of speed and accuracy.
• Ability to work and resolve problems independently.
• Ability to handle multiple priorities in a timely manner.

This job requires the ability to sit for long periods of time. This job requires infrequent lifting or carrying of objects up to 10 pounds.