Senior Collection Specialist

• Provide team leader support for the Collections team
• Serve as the primary contact for repossessions
• Approve reinstatement, recall, or redemption of repossessed vehicles
• Lead the team during scheduled overtime
• Post garnishment checks and prepare documentation for court cases
• Review and recommend accounts for monthly charge-off
• Assess accounts subject to right of offset
• Manage a portfolio of discharged bankrupt accounts within legal limits
• Enter workout requests in the loan origination system
• Submit paperwork to release garnishments and initiate repossession, legal action, garnishment, or attorney assignment
• Serve as a system tester for Collections as needed
• Contact members appearing in court and negotiate resolutions
• Handle escalated calls and extension requests
• Perform on-the-job training, mentoring, and coaching for new collectors
• Act as a resource for other credit union staff
• Make decisions regarding debit-card restrictions and delinquent lines of credit or credit cards
• Utilize Miser, Hostlink, STAR, Web Xtender, FDI, credit bureaus, origination systems, and other skip-tracing sites
• Appear as a witness in court on behalf of the Credit Union
• Contact delinquent members to determine intent to pay and resolve unpaid accounts within regulatory limits
• Manage account portfolios, schedule follow-ups, and maximize repayment
• Minimize delinquency and loan losses while achieving Credit Union goals
• Promote credit union services through needs-focused cross-selling
• Document collection contacts and results accurately and professionally
• Explain delinquency-resolution options by phone
• Assist members experiencing financial difficulty through referrals to BALANCE or other Consumer Credit Counseling Services
• Maintain knowledge of federal regulations and Credit Union policies related to collections and consumer lending
• Process payments, assist with automatic-payment problems, and answer internal and external calls
• Meet individual, team, and department goals
• Complete required enterprise training and report risk-management policy violations
• Maintain confidentiality of member and account information

• High school diploma or equivalent required
• Prior collection experience required
• Must demonstrate leadership skills
• Working knowledge of the legal collection process
• Proven negotiation and follow-up skills
• Must be performing at a Significant Contributor level after completing the OJT Collections Specialist I and II training program
• Proficient with computers and Windows-based environments
• Good keyboarding skills
• Effective verbal and written communication with members
• Problem-solving ability and sound judgment
• Ability to handle stressful situations calmly and manage multiple priorities without direct supervision
• Ability to work well in team settings
• Ability to listen carefully, probe for details, and ask targeted questions
• Must work required overtime and/or Saturdays as needed
• Ability to sit for long periods
• Ability to lift or carry objects up to 10 pounds infrequently
• Must complete ongoing enterprise-level training, including BSA, OFAC, and Information Security
• Must maintain confidentiality of member and credit union account information

Demonstrates strong leadership and negotiation skills while managing collections processes and maintaining compliance with federal regulations. Proficient in utilizing various systems and tools to optimize account management and enhance member communication.

• Leadership Skills
• Negotiation Skills
• Legal Collection Process Knowledge
• Collections Experience
• Windows-Based Environment Proficiency

• Collections Management
• Account Portfolio Management
• Garnishment Processing
• Charge-Off Recommendations
• Workout Request Entry
• Court Documentation Preparation
• Skip-Tracing
• Payment Processing
• Regulatory Compliance
• Problem-Solving

• Effective Communication
• Team Collaboration
• Stress Management
• Attention to Detail
• Mentoring and Coaching

• BSA Training
• OFAC Training
• Information Security Training

• Collections
• Consumer Lending
• Credit Union Policies
• Delinquency Resolution
• Bankruptcy Management

• Miser
• Hostlink
• STAR
• Web Xtender
• FDI
• Loan Origination System
• Credit Bureaus