Medical Front Desk Receptionist

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Full Time ASSOCIATE Midlothian, VA, US

3 days ago Requisition

Salary Range: $17.00 To $22.00 Hourly

The Medical Front Desk Associate serves as the first point of contact for patients and visitors in a healthcare setting, playing a critical role in creating a welcoming and efficient environment. This position is responsible for managing patient check-ins, scheduling appointments, and handling communications between patients and medical staff to ensure smooth operational flow. The associate must maintain accurate patient records and process insurance information with attention to detail and confidentiality.

By effectively coordinating administrative tasks and addressing patient inquiries, the role supports the overall patient experience and contributes to the DAV’s reputation for quality care. Ultimately, the Medical Front Desk Associate ensures that all front desk operations are conducted professionally, efficiently, and in compliance with healthcare regulations.

• Greet and check in patients promptly and courteously, verifying personal and insurance information.
• Schedule patient follow-up appointments using electronic health record (EHR) systems.
• Answer incoming phone calls, respond to patient inquiries, and direct calls to appropriate medical personnel.
• Scan patient insurance cards, maintain and update patient records accurately, ensuring confidentiality and compliance with HIPAA regulations.
• Collect co-pays and process payments, providing receipts and managing billing inquiries as needed.
• Coordinate communication between patients, healthcare providers, and administrative staff to facilitate smooth operations.
• Print schedules, checkout sheets, and patient charts/notes for upcoming appointments.
• Prepare and organize patient paperwork and medical forms prior to appointments.
• Manage waiting room flow to minimize patient wait times and maintain a calm, professional environment.
• Performs other duties as requested by providers, administrator or supervisor/site manager.
• Perform other administrative tasks or assignments as directed by supervisor or site manager.

The Medical Front Desk Receptionist utilizes strong organizational skills daily to manage appointment schedules and patient records efficiently, ensuring accuracy and compliance with healthcare standards. Effective communication skills are essential for interacting with patients, medical staff, and insurance providers, facilitating clear and compassionate exchanges. Proficiency with EHR systems and office software enables the receptionist to handle data entry, billing, and appointment management seamlessly.

Problem-solving skills help address patient concerns and resolve scheduling conflicts promptly. Additionally, attention to detail and confidentiality are critical in maintaining patient privacy and handling sensitive information in accordance with HIPAA regulations.

This role has no supervisory responsibilities.

This job operates in a professional medical office environment within a clinical setting. It also utilizes standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• This is largely a sedentary role.
• The employee is frequently required to stand, walk, use hands to finger, handle or feel, and reach with hands and arms.
• This position may require reaching above shoulder…