Bilingual Field IT Support (Contract

Old Dominion Group is a multi‑state construction organization operating across 14 business units with over 1,500 employees and an aggressive growth trajectory. As we scale — through organic growth and active acquisition activity — successful adoption of enterprise systems in the field is critical to our operational performance and our people.

The Field Tech Champion is a field‑embedded, bilingual role built for someone who sits at the intersection of people, process, and technology. This person is the boots‑on‑the‑ground bridge between our field workforce and our payroll systems — providing hands‑on technical support, training, and adoption guidance for our field‑facing system(s) in both English and Spanish. Roughly half of the time will be spent in the field delivering direct support and training;

the other half is troubleshooting level‑one technical issues, gathering feedback, and partnering with the Product Owner to identify process improvements and system enhancements.

The duties and responsibilities are intended to describe the general nature and scope of work being performed by this position. This is not a complete listing, and other duties will be assigned based on the position's role within the business unit.

Field-Based Technical Support — Provide hands‑on, level‑one technical support to field teams, addressing common issues such as login and Microsoft 365 account, email, and access questions; device configuration and mobile device management (MDM) for iPads and other iOS and Android devices; and navigation of field‑facing systems. Log, prioritize, and resolve Tier 1 and Tier 2 issues through the service desk ticketing system, escalating more complex problems to Tier 3 and partnering closely with the help desk team — ensuring field employees always have a clear, well‑documented path to resolution.

Field‑Facing Systems:
Adoption & Training — Deliver hands‑on training and adoption support for field‑facing technology. Bring a user‑first, field‑first perspective to everything you do: your job is to make the use of technology in the field as streamlined and intuitive as possible. During rollout of the new Time Tracking and HRIS system, the focus is proactive training; post‑rollout, the focus shifts to continuous adoption and system improvement.

User Feedback & Continuous Improvement — Serve as the primary ear on the ground for field user feedback. Gather informal insights about system usability, pain points, and opportunities for improvement through daily interactions with field teams. Collaborate with the Digital Enablement team to translate that feedback into actionable feature requests, process improvement recommendations, and backlog contributions.

Training Material Input — Provide feedback and insights to improve existing training documentation and materials. Contribute to and/or develop training content — though this is not the primary mission of the role.

Field Travel — In close coordination with Field Operations Leadership, travel to field locations approximately 50% of the time to deliver in‑person support and training. Must be comfortable working across a variety of job site environments.

• Field users — including Spanish‑speaking employees — feel supported, heard, and capable of using technology (including the Time tracking and self‑serve HR systems) in the field correctly and efficiently.
• Every targeted field user receives role‑appropriate training before or at go‑live, and adoption barriers identified in the field are documented and escalated.
• A consistent feedback loop is operating between the Field and the Digital Enablement function — with documented user insights contributing to rollout success initially, and backlog refinement and process improvements eventually.
• Level one support issues are being resolved in the field, with appropriate escalations to the help desk that are timely and well‑documented.
• Training materials have been reviewed and informed by field‑level feedback, with improvements documented and delivered.

• Fluent in both English and Spanish, with strong communication skills in both…