Service Parts Coordinator

The vision of Southern Carlson is to develop strong business relationships so we understand our customers' individual needs and provide the best possible service to improve our and their profitability.

Service Parts Coordinator - Full Time

Location: Midlothian, VA
Schedule: Monday - Friday | Day Shift

About Us

Southern Carlson is a leading distributor of the most recognized brands of construction and packaging tools, fasteners, jobsite supplies, and expert service across North America. With deep roots in the construction and industrial supply industry, we serve contractors, builders, and manufacturers with an unwavering commitment to reliability, integrity, and performance.

Our success is built not only on the quality of our products and services, but on a company culture that values people, relationships, and the drive to go above and beyond. We believe that how we serve is just as important as what we deliver.

Our Core Values

At Southern Carlson, our core values guide everything we do-from how we treat our team members to how we serve our customers and partners. These values are at the heart of our mission to solve problems, build trust, and provide unmatched service.

Provide Fanatical Service
We treat every challenge like our own and go above and beyond to deliver solutions that exceed expectations.

Act With Urgency
In our industry, time matters. We respond quickly and efficiently because our customers depend on it.

Earn & Maintain Trust
We build strong relationships through transparency, reliability, and follow-through.

Continuously Improve
We are committed to improving every process, every interaction, and every experience.

At Southern Carlson, we're more than a supplier-we're a service-driven partner focused on building long-term relationships and delivering results.

Job Description

We're hiring a Service Parts Coordinator who will support shop operations by managing the flow of parts, supplies, and repairs. This role is ideal for someone who is organized, detail-oriented, and enjoys working in a fast-paced environment supporting both customers and internal teams.

What You'll Do

• Tag and log all incoming tool repairs
• Process completed repairs, bill accordingly, and coordinate shipment
• Assist internal and external customers via phone, email, and in person
• Perform daily cycle counts on parts and inventory
• Receive, count, and stock incoming parts and supplies
• Order parts and supplies as directed by the shop supervisor
• Maintain organized records and file documentation
• Support general branch, warehouse, and office functions as needed

What We're Looking For

• Basic experience in customer service, office support, or inventory functions

• Strong verbal and written communication skills

• Ability to work closely within a small team environment

• Organized and detail-oriented with strong multitasking ability

• Basic computer proficiency (email, spreadsheets, etc.)

• Some purchasing or inventory experience preferred

• Ability to stand and bend for extended periods

• Ability to lift up to 50 lbs regularly

Why You'll Love Working With Us

Consistent Hours - Monday-Friday daytime schedule
Positive Culture - Team-first, supportive work environment
Career Growth - Opportunities to grow within the company
Competitive Benefits:

• Health, Dental, Vision
• 401(k) with Company Match
• Paid Time Off

Our Values - OUR PROMISE MEANS MORE™

Respect - We treat everyone with kindness and fairness
Integrity - We do what's right, always
Teamwork - We support each other and win together
Family Feel - A nationwide company with a local, family-like environment

Ready to build your future with Southern Carlson? Apply today!

All offers are contingent on a successful background check and drug screening.

At Southern Carlson, we are proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local laws.

#Indeed

Southern Carlson, Inc. is an equal opportunity at will employer and does not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation or national origin.