Assistant General Manager​/Marketing Manager

Restore Hyper Wellness is the leading retail provider of alternative health and wellness modalities in the United States. Our goal is to make Hyper Wellness® widely accessible, affordable, and fun. This means helping people from all walks of life feel better and perform at a higher level so they can do more of what they love in life. Inc. 5000 ranked Restore the #113 Fastest Growing Company in America, the #17 Fastest Growing Company in Texas, and the #1 Hottest Franchise in America.

Restore is seeking an Assistant General Manager/Marketing Manager with strong leadership skills and a knack for business development and sales. If you thrive in an entrepreneurial environment and have a background in the health and wellness or retail landscape, we want to meet you. As an Assistant General Manger/Marketing Manager, you’ll play an integral role in supporting the General Manager in cultivating and maintaining the Restore culture.

You’ll have the opportunity to assist in developing a team, training and coaching them to be successful wellness professionals, and become part of the health and wellness community. This is your chance to join Restore on a mission to help people do more of what they love through our innovative, science-backed wellness services.

• Assist in cultivating a team environment that provides exceptional customer service while working with the General Manager to ensure all staff members perform at a high level.
• Lead and influence staff through motivation and leveraging individual strengths to ensure customer satisfaction and maximum productivity.
• Assist in the management of disciplinary actions involving all Restore employees.
• Provide in-the-moment feedback and coaching to your team when necessary.
• Oversee the onboarding and training of all new non-medical employees.
• Work with the General Manager to adapt your team to new system procedures, education, and performance expectations.

• Ensure all opening and closing procedures are followed, stepping in to complete as needed.
• Maintain a safe, clean and secure environment for all guests and employees.
• Continuously improve operational execution through attention to detail and adherence to Restore operating standards and philosophies.
• Act as the point of reference for general issues/concerns that may arise while the General Manager is not present.
• Serve as an expert on Restore products and services.
• Operate as an example, coach, and guide for the team's technical skills, sales strategy, and orientation toward hospitality and education.
• Work collaboratively with the General Manager and Lead Nurse to improve the store’s overall effectiveness and efficiency.
• Lead on the floor and embody Restore’s core values.
• Proactively identify and address difficult situations, manage conflict confidently and eliminate issues appropriately.
• Make timely and effective decisions regarding customer service issues.
• Work a minimum of one weekend day per week.
• Support the General Manager to ensure all company-wide initiatives are executed in your store.
• Perform additional duties and responsibilities as assigned by and in the absence of the General Manager.
• Check-in with Restore members regularly to ensure they’re achieving their health and wellness goals.
• Contributing to the company's financial growth and sustainability by actively identifying and pursuing opportunities to generate revenue through various channels aligned with our business objectives.
• Deliver individual sales goals and motivate your team to reach their targets.
• Work collaboratively with the General Manager to manage and exceed all sales goals for the entire team.
• Manage declined auto-pays and follow up on expiring credit cards.
• Create, Manage and Implement marketing and promotional efforts by the brand and the franchise.
• Lead all promotional, guerrilla marketing, lead generation, and sales efforts including but not limited to:
• Engaging with local businesses, sports / community organizations
• Outbound contacts via phone, email, texts
• Ensuring to keep the FTV tracker is up to date and all employees are following proper protocol to use it daily.
• Follow up and follow…