Program Manager, Nursing Excellence and Outcomes – St. Francis Medical Center

Primary Function / General Purpose Of Position

The Nursing Excellence and Outcomes Program Manager is responsible for the management and leadership of operational, programmatic, and personnel activities as it related to Nursing Excellence, Magnet®, and nurse-sensitive clinical outcomes. This role serves as a culture and change strategist to advance the practice of professional nursing, integrating the core concepts of the Professional Practice Model into the care delivery system, and elevating the practice of nursing through all applicable initiatives as outlined below.

As the organization's site coordinator for nurse-sensitive quality indicators and the survey coordinator for nursing satisfaction survey, this role collaborates with the Market and Site chief nursing officers, shared-services Nursing Excellence team, and quality analytics teams in the collection, analysis, and dissemination of nurse-sensitive outcome data and nurse satisfaction survey results.

• Coordinates the organization’s Magnet® processes as the onsite expert and resource for American Nurses Credentialing Center (ANCC) Magnet Program® and other nursing designations (Pathways to Excellence, Beacon, Lantern etc.). Serves as the liaison between the organization and the ANCC Magnet®, Pathways to Excellence or other nursing Program Office.
• Coordinates the assessment of Magnet® or other nursing recognition program gap analysis and proposes action plans for identified gaps. In collaboration with facility nursing leadership develops strategies to implement the Chief Nurse’s vision and plans for attaining or retaining Magnet® or other recognition.
• Coordinates and facilitates the writing, reviewing, and editing of all documents submitted to the Magnet® or other nursing credentialing body, with support from the Nursing Excellence team.
• Directs the Magnet® site visit, with support from the system Nursing Excellence team, in collaboration with the Market and Site Chief Nurse Office and the shared governance structure.
• Recommends and ensures organizational initiatives and professional nursing concepts, including Magnet® standards, are integrated into orientation, shared governance, peer review, clinical advancement, transition to practice programs, preceptor/mentor, and other nursing programs.
• Serves as Site Coordinator for NDNQI:
  Oversees collection, reporting, evaluation, and dissemination of nurse-sensitive outcome data. Participates in the application of evidence-based practices to improve nursing practice, patient outcomes, and patient experience data to exceed the national best practice benchmarks. Supports nursing leadership in monitoring compliance with nurse-sensitive outcomes related to national standards of nursing practice through coaching, consultation, and use of data.
• Serves as Survey Coordinator for NDNQI:
  Coordinates the site nursing satisfaction survey in collaboration with the Market/Site CNO. Disseminates site/market results and serves as an internal consultant to nursing leadership in the development of site/unit-based action plans, as well as celebratory outcomes.
• Serves as an educational expert in developing, implementing, and evaluating staff/interdisciplinary education related to Nursing Excellence, the Magnet® model, and nursing professional practice. Facilitates the application of the Magnet® standards to the work environment and clinical practice through collaboration with facility clinical nursing leadership.
• Facilitates the nursing shared governance model. Promotes the professional image of nursing and leads inter-professional collaboration activities to ensure the delivery of high-quality clinical care.
• Facilitates the clinical advancement program. Serves as the administrative liaison for the nurse clinical advancement program under the guidance of site/market CNO and the BSMH Nursing Excellence team. Ensures the program aligns with the Magnet® model to drive excellence in nursing.
• Collaborates with nurse leaders to sustain and improve professional nursing practice and activities resulting in outstanding patient outcomes and work environment. Provides evidence to support educational content…