Retail Sales Manager; Assistant Store Manager - Store

Who We Are

As one of the largest for-profit thrift operators in the United States, Canada and Australia, we offer value-priced pre‑owned clothing, accessories and household goods. Our mission is to champion reuse and inspire a future where secondhand is second nature. We supply our stores with gently‑used, one‑of‑a‑kind items donated by the community to local nonprofit organizations. We purchase these items directly from our nonprofit partners, redirecting billions of pounds of used items away from landfills and on to our store racks and shelves for reuse, and providing our partners with valuable funding for their community‑based programs and services.

Our more than 22,000 team members and 300+ stores allow us to make a difference.

Job Title:

Retail Sales Manager

• The opportunity to celebrate uniqueness and work with people from many different backgrounds, experiences, and perspectives.
• A purpose‑driven company where the business model has a positive impact on the planet and local communities.
• Investment in the career path interests of our people through aggressive store expansion plans.

Comprehensive onboarding and training from day one, delivered by our Savers University and internal experts.

• Bundled health plans such as medical, Rx, dental and vision.
• Company‑paid life insurance.
• Programs to stop smoking, diabetes management coaching, and on‑demand care options.
• 401k plan with generous company matching contributions.
• Paid time off for leisure or other hobbies.
• Range of mental health services.

Accountable for the overall management and direction of day‑to‑day sales floor functions, upholding company standards throughout customer and donor areas, and ensuring fast, accurate, and friendly service at cash registers, self‑checkouts, the retail floor, and donation points. The Retail Sales Manager guides the team by the Savers Vision and Core Values and reports to the Store Manager.

• Ensures store performance meets financial targets and key metrics.
• Monitors and sets the pace of work.
• Analyzes company objectives, local market potential, and key metrics.
• Inspects sales floor for shop‑ability and merchandising standards.
• Generates new Super Savers Club membership.
• Prioritizes and directs team member activity.

• Leads, directs, and supervises supervisors and retail sales floor team members.
• Plans staffing needs and coordinates recruitment, selection, and training.
• Regularly trains, coaches, and counsels supervisors and team members; provides recognition, feedback, and resolves complaints.
• Identifies and develops high‑potential team members for supervisory and management positions.
• Maintains a respectful, values‑driven workplace adhering to all Policies and Procedures.
• Fulfills Store Manager responsibilities and oversees the entire store as acting Store Manager when absent.

• Schedules supervisors and team members for cash register, self‑checkout, and sales floor to meet demand.
• Assesses the sales floor and donor areas, directing activity to meet standards and setting pace of work.
• Informs team members of operating plan targets and progress.
• Monitors sales, items sold, and labor hours to ensure efficiency and adjust staffing.
• Identifies sub‑standard departments/categories and takes action.
• Determines appropriate space‑to‑sales for departments using the Cat Max tool.
• Receives and responds to customer questions, requests, complaints; processes exchanges and special customer needs.
• Leverages Voice of Customer Program to improve satisfaction.
• Delivers positive customer/donor experience by training and coaching service expectations.
• Engages customers for first‑hand feedback to improve all experience aspects.
• Implements setup of sales and marketing promotions & programs.

• Maintains a safe work environment through education and consistent follow‑up.
• Partners with Store Manager on safety issues and solutions.
• Protects company assets and information by ensuring safe handling and integrity.
• Manages cash and tender controls, performs morning…