Tire & Battery Technician - Automotive

Position Summary

As a Tire & Battery Center Technician you will work to provide safe and efficient service in both the sales and service areas of the department and deliver to our members more of what they love for less. You will work collaboratively with other associates to ensure the club meets the member’s expectations.

• Be a Team Member
  :
  Collaborates with team members to fulfil sales and service requests, educates other associates on tools, tasks, resources, and mentors new technicians, communicates and develops interpersonal skills for providing safe and efficient customer service.
• Be an Expert
  :
  Demonstrates knowledge of safety and compliance protocols, tire and battery industry guidelines, service standards, equipment operations, TPMS, product specifications and seasonality, and demonstrates knowledge of Point of Sale systems, phone and in-person selling techniques.
• Be a Techie
  :
  Leverages digital tools to plan for and drive sales, improve the service experience and elevate associate engagement using handheld technology and systems to make immediate business decisions related to services, safety alerts, new product information, product application and training, adapting to new tools and encouraging others to use them.
• Be an Owner
  :
  Communicates equipment, tools and supplies needs to TBC Lead, tracks and monitors returns and special orders, operates cash registers, processes transactions, works hands-on in the physical area, maintains accurate inventory, audits safety and compliance standards, reports TBC complaints, safety hazards and problems with products, services and work areas, completes paperwork logs and other required documentation, ensures merchandise is packaged, labeled and stored in accordance with company policies and procedures, identifies member needs, assists members with purchasing decisions and resolves issues and concerns.
• Be a Talent Ambassador
  :
  Acts as a brand advocate by valuing the member’s experience in the TBC area, models high-quality service and products, develops, influences and inspires others to work in a style that is respectful, supportive and team-oriented, understands the roadblocks and assists in training team members.
• Comply with Company Policies and Standards
  :
  Adheres to ethics and integrity by implementing related action plans using the Open Door Policy and applying them in executing business processes and practices.
• Complete Work Assignments and Priorities
  :
  Uses policies, data and resources, collaborates with managers, coworkers, customers and other business partners, identifies priorities, deadlines and expectations, carries out tasks, communicates progress, determines and recommends ways to address improvement opportunities, and adapts to and learns from change, difficulties and feedback.
• Respect the Individual
  :
  Embraces differences in people, cultures, ideas and experiences; creates a workplace where associates feel seen, supported and connected through a culture of belonging; creates opportunities for all associates to thrive and perform, and helps to attract the best talent.
• Work as a Team
  :
  Builds strong and trusting relationships, communicates with impact, energy and positivity to motivate and influence.
• Strengthen the Team
  :
  Helps develop and mentor others, recognizes others’ contributions and accomplishments.
• Act with Integrity
  :
  Maintains and promotes the highest standards of integrity, ethics and compliance; models Walmart values; holds oneself and others accountable; supports Walmart’s goal of becoming a regenerative company by making a positive impact for associates, customers, members and the world around us.
• Serve our Customers and Members
  :
  Delivers results while putting the customer first; makes decisions based on reliable information, balances short-term and long-term priorities, and considers how own work impacts the team’s ability to deliver on our purpose for all stakeholders.
• Strive for Excellence
  :
  Displays curiosity, a desire to learn, takes calculated risks and demonstrates courage and resilience; drives continuous improvements; is open to and uses new technologies and skills and supports others through change.

• Va…