HVAC Counter Sales

Job Title:
Counter Sales 1
Full Time/Non-Exempt

Location:

Midlothian, VA

Reports To:

Branch Manager

This is an entry level Counter Sales position. The duties include answering telephone calls, locating items, servicing customers, using a computer to generate invoices, loading item(s) in the customer's vehicle, and delivering product to the customer location.

• Provide fast and friendly customer service by following "Customer First" standards, in person or over the telephone.
• Display a positive attitude by greeting customers as they enter the branch.
• Ensure commitments made to customers meet or exceed expectations. Enter the customer order in the system on the same day the order is received.
• Pull customer orders from the warehouse and load them into the company delivery truck, customer vehicle, or stage pickup by using safe material handling procedures.
• Produce and complete paperwork accurately including but not limited to invoices, C.O.D.s, special orders, vendor purchase orders, and shipping and receiving paperwork.
• Ensure all product leaving the branch is billed. Collect payment via cash or credit card and follow all money handling procedures.
• Follow procedure to process all customer returns and warranties on the same day they are received.
• Maintain the self‑service area by restocking, rotating displays/end caps, and tidying the area.
• Create and maintain branch displays that support corporate programs and the branch's strengths and markets.
• Use all available resources to locate product for customers. Provide updates as necessary to the customer on delivery and backordered product.
• Immediately report damage, safety issues, and accidents to the supervisor.
• Use sales tactics to promote special items or sales. Keep up to date with all new product information. Educate customers on available products, make recommendations, and provide information as needed.
• Perform warehouse duties whenever necessary, including clearing debris, pallet and carton removal, sweeping, vacuuming, cleaning the bathroom, emptying trash, tidying shelves, and loading/unloading by hand or using material handling equipment.
• Maintain a safe and clean work environment by keeping the workstation neat and orderly.
• Professionally represent the R.E. Michel Company by wearing the approved company uniform and abiding by company grooming standards at all times.
• Other duties as assigned.

• Basic understanding of heating and cooling systems, parts, and supplies is preferred, but not required.
• Exemplify excellent verbal communication skills with the general public and/or customers.
• Excellent attitude and interpersonal skills necessary to service customers in the branch, on the telephone, or at the delivery site.
• Demonstrated proficiency while operating a computer and Prophet 21.
• Basic math skills. Understand the difference between calculating "markup" and calculating gross margin and the effect of that calculation on sales, gross margin, expenses, bottom line, and controllable expenses.
• Ability to read invoices, catalogs, stock numbers, and descriptions to accurately identify items.

Fast‑paced environment where frequent interruptions may occur. Requires frequent bending, climbing, movement, and lifting during physical loading/unloading of trucks and when stocking products. The employee is occasionally exposed to extreme cold and extreme heat. The work schedule is typically Monday through Friday and some Saturday (half day). This is a safety‑sensitive position.

Successful completion of pre‑employment screens is required, and the candidate must be 18 years of age to operate a forklift.

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Prescription Plans
• Wellness Discounts through Blue
  365
• Access to 24‑Hour Nurse Advice Hotline
• Employee Assistance Program
• 401(k)
• Life and AD&D Insurance
• Supplemental Life and AD&D Insurance for Employees, Spouses/Domestic Partners and Dependents
• Short‑ and Long‑term disability
• Critical Illness/Accident Insurance/Hospital Indemnity Insurance
• Employee Discount
• Employee Uniform Program
• Access to Working Advantage – Discounts on Entertainment, Shopping and more!
• Access to Life Mart – Discounts on Hotels, Apple Products and more!
• Career Advancement Opportunities & On‑site training courses
• Weekly Pay – Every Friday