Sales Coordinator​/Lead Intake Manager

Capitol Granite

Sales Coordinator/Lead Intake Manager – Midlothian, VA

• Large Upward Mobility and Excellent Tenure
  :
  Our employees often stay with us for many years, developing their careers from sales coordinator to full sales representative or even sales management roles.
• Company Culture
  : A family‑oriented environment with strong core values where every team member is valued and appreciated.
• Excellent schedule
  :
  Daytime Monday – Friday, 8:00 am – 5:00 pm, plus Saturday 9:00 am – 2:00 pm. One day off per week and no Sunday work.
• Comprehensive Benefits
  :
  Medical, dental, vision plans; 401(k) plan; paid holidays and PTO.
• Competitive compensation
  :
  Starting between $20 – $24 per hour, based on experience and background.
• Growing Business
  :
  Join during a period of expansion and increased demand for our products and services.

• Inbound Lead Intake
  • Answer all incoming calls; greet walk‑ins.
  • Monitor and respond to web/marketing leads.
  • Capture complete contact and project details on first touch.
• Qualification (2–5 minutes, structured)
  • Determine project type (kitchen/bath/other).
  • Establish budget range.
  • Confirm timeline.
  • Identify decision‑maker status.
  • Quickly assess fit versus non‑fit.
• Scheduling & Routing
  • Convert qualified inquiries into scheduled consults for sales.
  • Route commercial vs. retail appropriately.
  • Set clear expectations for next steps and timing.
• CRM Ownership (Stone Engage)
  • Create, clean, and maintain all leads; manage statuses and notes.
  • Log all interactions and set follow‑ups.
  • Enforce consistent naming, tagging, and pipeline stages.
• Customer Communication (Pre‑Sale)
  • Provide basic information on process, timing, and next steps.
  • Send confirmations, reminders, and intake checklists.
  • Maintain fast and consistent response times.
• Call Control
  • Protect sales time by filtering low‑probability inquiries.
  • Do not pull sales on calls unless qualified.
  • De‑escalate basic issues and route correctly.

• Friendly and outgoing demeanor.
• Top‑notch communication and excellent organizational skills.
• Strong customer service skills and multitasking ability.
• Drive to grow within the company.
• Prior customer‑service or sales experience is a plus but not required; personality and communication skills are most important.

All qualified applicants will receive consideration for employment without regard to the individual’s race, color, sex, national origin, religion, age, disability, genetic information, status as a military veteran, or any other characteristic protected by applicable law.