Membership Sales Ambassador Part Time

BJ’s Wholesale Club is powered by more than 30,000 team members who make a real impact every day. Whether you're stocking shelves, solving problems or shaping strategy, your work helps families save on what matters most.

• Weekly Pay:
  Get paid every week so that you can manage your money on your terms.
• Free BJ’s Memberships:
  Enjoy a complimentary The Club Card Membership, plus a free Supplemental Membership for a household member.
• Generous Paid Time Off:
  Take vacation, personal, sick days, holidays, bereavement, and jury duty leave.
• Flexible and Affordable
  
  Health Benefits:
  
  Choose from three medical plans, and access optional dental, vision, Health Savings Account (HSA), and flexible spending account options.
• 401(k) Retirement Savings Plan:
  Build your financial future with a company match (available to team members 18 and older).
• Employee Stock Purchase Plan:
  Accumulate funds through after‑tax payroll deductions to purchase shares of BJ’s common stock at a 15% discount.
• Eligibility requirements vary by position.

Responsible for executing Acquisition 365, renewing, upgrading, cross‑selling BJ’s Loyalty Programs, handling merchandise returns, exchanges, pick‑ups, and general customer service inquiries. Provides excellent and efficient member service.

• Carry out job functions and responsibilities as assigned. Support the application of club policies, procedures and compliance.
• Strive for flawless execution and hold ourselves accountable.
• Act with honesty and integrity, lead with the member in mind to address concerns and, when needed, escalate them appropriately.
• Ensure a safe and positive environment for members and colleagues.
• Embrace inclusion and diversity, working together with collaboration and respect to achieve goals.
• Move with speed and agility in everything we do.
• Innovate and adapt to keep pace with the world around us.
• Maintain a friendly and positive attitude.

• Deliver service excellence through all points of contact.
• Resolve and deescalate to address every member concern.
• Ensure a safe and positive environment and experience for members.
• Daily commitment to GOLD Member Standards.
• Greet, Anticipate, Appreciate (GAA).
• Fast, Friendly, Full, Fresh, Clean.

Work as a team to deliver GOLD club standards daily.

• Work with commitment and pride to deliver GOLD‑Grand opening look daily.
• All items stocked and promotional plans executed.
• Maintain visible accurate signage.
• Clean and organized, inside and out.

• Understand how to access and read production and/or financial performance reporting for your department.
• See the connection between consistent execution and the positive impact it can have on the business.

• Promote BJ’s value proposition regarding acquisition, retention, perks, and the member experience.
• Convert potential members by actively and effectively pitching all membership programs in accordance with company policies and practices.
• Sell BJ’s membership products to potential new and existing members with high energy and determination.
• Drive toward goal achievement, defined by business‑established benchmarks and results.
• Exhibit clear understanding of all BJ’s membership options and Co‑Brand credit card.
• Deliver superior customer service to members by serving as a first‑line point of contact regarding membership, credit card applications, general questions, issues, merchandise returns, exchanges, product lookup, and pick‑ups.
• Follow tax‑exempt/resale membership policies in regard to retention processes and procedures, including monitoring membership renewals and tax‑exempt/resale status.
• Resolve member concerns in a courteous and timely manner. Escalate issues to PIC and MOD when necessary.
• Assist with BOPIC (Buy Online and Pick Up In Club) orders for members.
• Maintain all club policies and procedures.
• Perform other duties as assigned, including working in other departments as needed.
• Regular, predictable, full attendance is an essential function of this job.

• Prior front‑line/customer service or sales experience preferred.
• Results driven with proven success in goal…