National Key Accounts Co-ordinator

Overview

We are seeking a detail-oriented and highly organised National Key Accounts Co-ordinator / Administrator to support and manage key national accounts within the SANS 1475 fire extinguisher environment
. The ideal candidate will have strong technical knowledge, excellent administrative skills, and the ability to coordinate across teams while maintaining exceptional customer relationships.

• Coordinate and administer national key accounts within the SANS 1475 environment
• Act as a primary point of contact for key clients, ensuring service excellence
• Manage CRM systems, maintaining accurate client, contract, and service data
• Support account managers with reporting, scheduling, and compliance documentation
• Liaise with technical teams, operations, and external stakeholders to ensure smooth service delivery
• Coordinate staff and assist with workflow planning across multiple teams
• Ensure adherence to technical standards, internal processes, and customer SLAs
• Handle queries, escalations, and follow-ups in a professional and timely manner

• Proven background in SANS 1475 (fire extinguisher) environment with solid technical knowledge
• Experience using CRM systems, account administration, and customer relationship management
• Strong key account administration and organisational skills
• Ability to manage staff and coordinate activities across teams
• Responsible, detail-oriented, and well-organised with excellent time management
• Strong communication skills (verbal and written)
• Ability to work independently and handle multiple priorities

• Experience managing national or large-scale key accounts
• Exposure to compliance-driven or technical service industries

We reserve the right not to make an appointment to any advertised position. Preference is given to existing employees at all times and the choice made is purely on merit. Historically Disadvantaged Candidates and Black Female Candidates are encouraged and supported in the FSG team. Black female candidates will be given priority as per our transformation policy, subject to the above criteria.

Fidelity Services Group (Pty) Ltd supports global fair practice and business ethics on continuous development of our human capital as the key resource to our success in the markets in which we participate.

Should you not be contacted regarding this position within 10 working days from the closing date, please regard your application as unsuccessful.