Guest Experience and Travel Specialist
Job in
Midrand, Gauteng, South Africa
Listed on 2026-02-12
Listing for:
Wild Dreams Hospitality
Full Time
position Listed on 2026-02-12
Job specializations:
-
Hospitality / Hotel / Catering
Event Manager / Planner, Hospitality & Tourism, Travel Industry, Guest Services
Job Description & How to Apply Below
This purpose-driven hospitality group offers luxury, eco-conscious properties across Southern Africa that blend regenerative travel with holistic wellness. We are seeking a detail-oriented specialist to serve as a pre-arrival concierge, designing personalized multi-destination itineraries and wellness retreats. The ideal candidate has extensive luxury tourism experience and the emotional intelligence to curate unforgettable, authentic guest journeys.
Core Criteria:
- Minimum of 5 years in leisure travel or tourism, specifically within the luxury lodge sector in Southern Africa.
- Matric/High School Diploma is essential, plus a degree or certificate in Hospitality, Tourism, or Travel Management.
- Proficiency in itinerary design, supplier liaison, and guest profiling within property management systems like Res Request.
- Deep understanding of the Southern African luxury tourism landscape and familiarity with holistic wellness programming.
- High emotional intelligence, exceptional communication skills, and a strong attention to detail.
- Contact guests post-booking to profile preferences and act as a "pre-arrival concierge".
- Create and manage seamless, multi-destination itineraries that include internal properties and luxury partner lodges.
- Collaborate with internal teams and third-party suppliers to design and implement holistic wellness retreats.
- Maintain 100% accuracy in guest records and coordinate with reservations, sales, and lodge teams for smooth execution.
- Convert booking inquiries into confirmed stays and maximize revenue by upselling additional experiences and activities.
- Provide weekly reports on guest trends and benchmark wellness offerings against regional competitors to ensure excellence.
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