Results-oriented RPO Team Lead

A company is seeking a Results-oriented RPO Team Lead with proven experience leading recruitment delivery teams within outsourced recruitment environments. Strong track record of managing end-to-end talent acquisition, meeting SLA-driven hiring targets, and partnering closely with client stakeholders. Skilled in team leadership, performance management, workforce planning, and continuous improvement across high-volume and specialist recruitment portfolios.

• Lead and manage an RPO recruitment team delivering against client SLAs and KPIs
• Oversee end-to-end recruitment lifecycle across multiple roles and business units
• Act as primary escalation point for clients and internal stakeholders
• Partner with client hiring managers to understand workforce planning and hiring forecasts
• Drive recruitment strategy, sourcing effectiveness, and delivery excellence
• Monitor team performance, quality of hire, time-to-fill, and cost-per-hire
• Coach, mentor, and develop recruiters to improve capability and performance
• Allocate requisitions, manage workloads, and ensure resourcing alignment
• Ensure compliance with labour legislation, EE requirements, and client policies
• Prepare and present recruitment metrics, reports, and client updates
• Identify process improvements and implement best-practice recruitment solutions

• RPO delivery & account management
• Team leadership, coaching & mentoring
• SLA, KPI & performance management
• Workforce planning & demand forecasting
• Stakeholder & client relationship management
• Escalation & risk management
• Recruitment analytics & reporting
• Change management & process optimisation

• Corporate, FMCG, Retail, Logistics & Manufacturing
• IT & Technical recruitment
• Professional, specialist & high-volume hiring
• Permanent, contract & fixed-term placements

• Qualification in HR, Business Management, or related field (advantageous)
• 5+ years’ recruitment experience, including RPO or outsourced models
• 2+ years in a team lead or supervisory role
• Strong ATS, VMS & recruitment reporting experience

• Consistent delivery against aggressive hiring targets
• Strong client retention through service excellence
• High-performing, engaged recruitment teams
• Scalable recruitment solutions aligned to business strategy