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Business Management Operations Manager Program / Project Manager Business Analyst

National Service Delivery Manager

Job in Midrand, Gauteng, South Africa
Listing for: Datacentrix
Full Time position
Listed on 2026-01-13
Job specializations:
  • Management
    Business Management, Operations Manager, Program / Project Manager, Business Analyst
Job Description & How to Apply Below

Responsibilities

:
  • Establish, manage, and maintain effective relationships with key clients and internal stakeholders to ensure customer satisfaction and service excellence.
  • Oversee the delivery of contracted services in alignment with agreed SLAs and performance metrics.
  • Ensure that service delivery processes are standardised, efficient, and aligned with best practice frameworks.
  • Lead the development and implementation of service improvement initiatives to enhance quality and customer experience.
  • Manage risk, governance, and compliance processes to ensure adherence to organisational policies and regulatory requirements.
  • Implement and monitor continuous improvement initiatives in line with ISO principles and standards.
  • Conduct regular service reviews and performance reporting to identify trends, issues, and opportunities for improvement.
  • Collaborate with business units to ensure resource optimisation and operational efficiency.
  • Lead, coach, and mentor service delivery teams to maintain high performance and accountability.
  • Act as the primary escalation point for any service-related issues and ensure timely resolution.
    • Skills and

    Competencies:

  • Exceptional stakeholder management and relationship-building skills.
  • Strong leadership and team management abilities.
  • Excellent communication, negotiation, and presentation skills.
  • Analytical and problem-solving mindset with attention to detail.
  • Sound understanding of business processes and service management frameworks (e.g., ITIL).
  • Ability to work under pressure and manage multiple priorities simultaneously.
  • High level of professionalism, integrity, and accountability.
    • Key Performance Indicators (KPIs):
  • Achievement of SLA and performance targets.
  • Customer satisfaction and retention rates.
  • Compliance with governance, risk, and ISO standards.
  • Implementation of service improvement initiatives.
  • Operational efficiency and cost management.
    • For more information please contact:

    Lesedi Danguru
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