Senior Account Manager

MAIN PURPOSE OF POSITION

The main purpose of the Senior Account Manager role is to act as a strategic partner and advocate, focusing on building strong relationships, driving business development, and enhancing the overall buyer experience across assigned accounts.

Sales & Business Development

• Drive gross profit targets through reseller channels.
• Sell the company’s product and solutions portfolio within existing reseller accounts.
• Identify, recruit, and onboard new reseller partners.
• Demonstrate strong product knowledge and understanding of brand programs across the relevant portfolio.
• Conduct regular business review sessions with brand and internal stakeholders.
• Participate in bi-weekly sales reviews with the Line Manager.
• Participate in monthly performance reviews with the relevant General Manager or business leadership.
• Develop and execute targeted partner development plans.
• Lead sales strategy and planning sessions with reseller partners.
• Support onboarding processes within accounts, including operational, sales, and technical alignment.
• Build and maintain effective working relationships with internal teams and reseller partners.
• Execute aligned business plans in collaboration with the Line Manager and Brand Managers.
• Demonstrate consistent sales growth and pipeline development.
• Identify, qualify, and progress new opportunities to maintain required pipeline coverage.
• Maintain accurate opportunity tracking and reporting using the CRM system.
• Achieve agreed sales targets and proactively report deviations with supporting analysis.
• Ensure targeted profit margins and applicable brand incentives/rebates are achieved.
• Adhere to structured call planning and activity management.
• Submit weekly activity reports and meeting summaries to the Line Manager.
• Provide accurate sales reports and forecasts as required.

Reseller Account Management

• Collaborate with resellers and brand stakeholders on marketing initiatives and partner activities.
• Establish and maintain trusted advisor status across allocated reseller accounts.
• Ensure partners receive relevant communications, including newsletters, pricing updates, and promotional offers.
• Maintain accurate and up-to-date account records.
• Develop and execute strategic account plans for assigned partners.
• Maintain a comprehensive understanding of stakeholder structures, budgets, purchasing processes, and competitive landscapes within accounts.
• Facilitate and resolve partner queries, issues, and escalations in a timely and professional manner.

Internal training associated with competencies:

• During the first week of your employment, you'll be presented with a meticulously crafted learning map designed to seamlessly guide you through your on-the-job training experience.

• Matric
• Mainstream Technology Distribution experience (i.e. selling to IT resellers)
• Customer Relationship Management (CRM) System Administration.
• 3 - 5 years of IT Account Management/Sales experience within the IT Distribution Industry.

• Strong Self Motivational and Empowerment skills.
• Strong Communication Skills.
• Strong Relationship and Self-Management Skills.
• Takes Initiative.
• Works well with all kinds of people.
• Remains calm under pressure.

• Fluent in English
• Own reliable transport and a valid driver’s license

• Office-based working environment.
• Semi-formal dress code.
• Working hours are from 08:00 – 17:00.
• Excellent international business language skills (English), both written and verbal.
• Reliable transport to and from the office.

• This is a permanent position subject to a successful three-month probationary period.
• You will be required to perform such duties as reasonably required by the business.
• Your job description may be amended from time to time if it is valid and reasonable.
• You will serve the Company or any Associated Entity in such capacity as management may reasonably require.
• Duties must be performed faithfully, diligently, and to the best of your abilities.
• You agree to use your best endeavors to promote the best interests of the Company and any Associated Entity.
• You may be required within reason, to work outside of set duties and/or perform in more than one role.