HVAC Technical Support Specialist

Minimum requirements:

• HVAC / HPAC Diploma or Red Seal Trade Certificate required.
• Strong fault-finding and technical troubleshooting skills.
• Experience in providing telephonic technical support and problem-solving.
• Experience in customer service, preparing quotations, and installation planning.
• Experience installing, commissioning, servicing, and maintaining commercial and industrial air-conditioning systems.
• Working knowledge of AHUs, VRV and VRF systems, ductwork, ventilation equipment, chillers, split units, package units, and inverter units.
• Good understanding of electronics and electrical systems.
• Knowledge of Building Management Systems (BMS).
• Up-to-date knowledge of current HVAC technologies and industry developments.
• Computer literate.

• Strong technical and analytical abilities.
• Excellent problem-solving skills.
• Customer-focused and professional.
• Reliable with a strong work ethic.
• Team player with leadership potential.
• Well organised with good planning skills.
• Able to work independently and under pressure.
• Committed to delivering high-quality workmanship.

• Commission and install a wide range of air-conditioning equipment.
• Provide on-site technical support and assistance to customers.
• Carry out planned and reactive maintenance in accordance with industry standards and maintenance schedules.
• Diagnose, repair, and service all types of air-conditioning systems.
• Conduct site inspections and surveys to ensure installation plans are practical and achievable.
• Plan and coordinate air-conditioning equipment installations.
• Prepare quotations for repairs, installations, and refurbishment projects.
• Organise work schedules and coordinate material requirements.
• Inspect and test completed systems before commissioning and handover.
• Prepare detailed reports on installations, maintenance activities, and site-related issues.
• Provide technical training and ongoing support to customers and internal personnel.
• Stay informed of the latest HVAC technologies and industry developments to ensure best practice.