Field Services Team Leader

Reunert Connect is a leading provider of high-quality field services, specialising in wireless, microwave, and radio communication installations. We pride ourselves on delivering reliable, efficient, and customer-focused connectivity solutions to our clients across South Africa. As we continue to grow, we are looking for an experienced and dedicated Field Services Team Leader to join our dynamic team.

About the Role Are you an experienced wireless technician with a passion for technology and a drive to lead? Reunert Connect is seeking a skilled and motivated Field Services Team Leader to join our Field Services team. In this role, you will be responsible for the installation, maintenance, callout, and troubleshooting of wireless and related services, ensuring seamless connectivity and optimal performance for our clients.

Your technical expertise will be essential in deploying and servicing state-of-the-art wireless technologies, while your leadership abilities will contribute to guiding and supporting your team in delivering superior connectivity solutions.

• Install, configure, and maintain wireless networking equipment, including access points, routers, microwave systems, and related devices
• Ensure all installations adhere to company standards and specific client requirements

Troubleshooting & Maintenance

• Diagnose and resolve technical issues related to wireless and microwave systems
• Perform routine maintenance and necessary repairsto ensure uninterrupted service delivery
• Respond tocallouts and emergency requeststimeously and effectively

System Testing

• Conduct thorough testing of wireless equipment to verify proper functionality and performance
• Address any discrepancies or faults promptly and accurately

Documentation

• Maintain accurate and up-to-date records of installations, service activities, and inventory
• Ensure all documentation is accessible and properly filed for future reference

Customer Interaction

• Provide exceptional customer service by communicating effectively with clients
• Offertechnical support and basic training on the use of wireless equipment where required
• Maintain a professional and customer-focused approach at all times

Safety Compliance

• Adhere strictly to allsafety protocols and industry regulationsduring installations and maintenance activities
• Ensure a safe working environment for yourself, your team, and clients at all times
• Work closely with fellow technicians and internal departments to coordinate installations and share technical knowledge
• Lead and support junior team members, providing guidance and mentorship in the field
• Resolve complex technical issues efficiently through effective collaboration

Vehicle Maintenance

• Ensure the company vehicle isoperated safely and maintained in good working condition
• Conduct regular inspections, arrange timely servicing, and address mechanical issues promptly to minimise downtime

Inventory Management

• Maintain accurate records of alltools, equipment, and spare partsstored in the vehicle
• Regularly check stock levels, reorder items as necessary, and ensure all equipment is accounted for and in proper working order

Qualifications & Education

• NQF Level 4 qualification or equivalent(technical certifications in wireless technologies or related fields will be advantageous)
• Valid Working at Heights Certification(mandatory)
• Valid Medical Certificateconfirming fitness for duty at heights(mandatory)
• Additional certifications such as First Aid and Firefightingwill be advantageous

Experience

• Minimum of5 years' experience in the installation, maintenance, and troubleshooting of wireless and microwave communication systems
• Proven track record in afield services or telecommunications environment

Technical Skills

• Proficiency in wireless technologies, network configurations, and the use of…