Secretary​/Receptionist​/Scheduler

Responsible for scheduling, assisting, and customer service.

Onsite Detail is an established and growing company in a growing industry. We have been in business since 2005. We thrive in taking care of our customers and employees. We are consistently evolving to improve the different parts of our company. Employees receive monthly reviews and goal‑setting sessions. We offer growth opportunities, paid volunteer opportunities, benefits, employee discounts, professional certification, and creative input.

Onsite Detail is a premium vehicle detailing and paint protection company serving clients who expect professionalism, expertise, and exceptional service.

We’re hiring a Client Experience & Operations Coordinator to be the face and voice of our company. This person will sit at reception, manage incoming calls and scheduling, and confidently guide clients toward the right detailing and protection solutions for their vehicles.

Automotive industry knowledge is strongly preferred.

Part Time /Full Time Job.

What You’ll Be Responsible For:

• Greet clients warmly and professionally
• Answer inbound calls, texts, and online inquiries
• Manage scheduling for multiple mobile vans and in‑shop services
• Coordinate technician calendars for maximum efficiency
• Convert inquiries into booked appointments
• Follow up on unbooked estimates
• Maintain accurate CRM records and client communication
• Assist with light administrative tasks and invoicing

You’ll also confidently explain and recommend services such as:

• Paint correction
• Ceramic coatings
• Interior restoration
• Protection packages
• Membership programs and upgrades

You’ll help clients understand the value of premium services and professionally navigate pricing conversations. We educate. We don’t hard sell.

The ideal candidate understands:

• The difference between a basic wash and a full professional detail
• What paint correction involves and why it matters
• Why ceramic coatings require proper preparation
• How protection services preserve vehicle value
• The expectations of high‑end vehicle owners

You don’t need to be a technician, but you must be comfortable speaking confidently about automotive services.

Experience in detailing, dealership service writing, automotive service advising, or similar environments is a strong advantage.

You are:

• Warm and welcoming in person
• Polished and articulate on the phone
• Highly organized and detail‑oriented
• Confident recommending premium services
• Revenue‑minded without being pushy
• Calm and composed in a fast‑paced environment

This position directly impacts:

• First impressions
• Booking conversion rate
• Average ticket size
• Overall brand reputation

The right person increases revenue and efficiency without adding another van.

• Competitive hourly pay based on experience
• Performance incentives tied to:
  • Booking conversion rate
  • Upsell performance
  • Monthly revenue benchmarks

There is strong long‑term growth opportunity as the company expands.

• Automotive or detailing industry experience
• Front desk or reception in a service‑based business