More jobs:
Engineer, Systems Engineer
Job in
Midvale, Salt Lake County, Utah, 84047, USA
Listed on 2026-06-02
Listing for:
TATA Consulting Services
Full Time
position Listed on 2026-06-02
Job specializations:
-
Engineering
Systems Engineer
Job Description & How to Apply Below
Must Have Technical/Functional
Skills:
* Minimum 4 years of experience in contact center related technologies and experience in Genesys Cloud IVR Development using Architect tool.
* IVR Design & Call Flow development including secure flow & bots.
* Experience in working on different contact center technologies as below.
* IVR, AI & Bots, Routing, CTI, Agent Desktop, Dialers, Live Chat, WFM, Omnichannel configurations , Genesys AI services implementations for ex: IVA , Agentic AI etc.
* Migration to Genesys cloud contact center.
* Genesys API's and integration with 3rd party solutions and CRM's.
* Strong understanding of REST/SOAP APIs, JSON/XML payloads.
* Excellent communication and inter-personal skills.
Roles & Responsibilities :
* Working across different Genesys suite of products (Pure Engage, Pure Cloud, Cloud CX).
* Migrating contact centers to Genesys Cloud CX. Will be Hands on Genesys Cloud enablement, configuration, and support.
* Will be required to design and construct call flows.
* Design and deliver IVR and bots (Genesys Dialog Engine and 3rd party bot platform such as Google Dialog flow, Amazon Lex, etc.)
* Genesys API's and integration with 3rd party solutions and CRMs like Salesforce etc.
* Work with adjunct solutions like WFM, Dialers, Recording etc.
* Interface with required teams, OEMs, vendors to achieve desirable goals.
* Knowledge on any other contact center like Amazon connect , Avaya , Cisco is added advantage .
Salary Range - $100,000-$120,000 a year
TCS Employee Benefits
Summary:
* Discretionary Annual Incentive.
* Comprehensive Medical Coverage:
Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
* Family Support:
Maternal & Parental Leaves.
* Insurance Options:
Auto & Home Insurance, Identity Theft Protection.
* Convenience & Professional Growth:
Commuter Benefits & Certification & Training Reimbursement.
* Time Off:
Vacation, Time Off, Sick Leave & Holidays.
* Legal & Financial Assistance:
Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.
To View & Apply for jobs on this site that accept applications from your location or country, tap the button below to make a Search.
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
Search for further Jobs Here:
×