More jobs:
Engineer, Systems Engineer
Job in
Midvale, Salt Lake County, Utah, 84047, USA
Listed on 2026-06-02
Listing for:
Tata Consultancy Service Limited
Full Time
position Listed on 2026-06-02
Job specializations:
-
Engineering
Systems Engineer
Job Description & How to Apply Below
Must Have Technical/Functional
Skills:
- Minimum 4 years of experience in contact center related technologies and experience in Genesys Cloud IVR Development using Architect tool.
- IVR Design & Call Flow development including secure flow & bots.
- Experience in working on different contact center technologies as below.
- IVR, AI & Bots, Routing, CTI, Agent Desktop, Dialers, Live Chat, WFM, Omnichannel configurations , Genesys AI services implementations for ex: IVA , Agentic AI etc.
- Migration to Genesys cloud contact center.
- Genesys API's and integration with 3rd party solutions and CRM's.
- Strong understanding of REST/SOAP APIs, JSON/XML payloads.
- Excellent communication and inter-personal skills.
- Working across different Genesys suite of products (Pure Engage, Pure Cloud, Cloud CX).
- Migrating contact centers to Genesys Cloud CX. Will be Hands on Genesys Cloud enablement, configuration, and support.
- Will be required to design and construct call flows.
- Design and deliver IVR and bots (Genesys Dialog Engine and 3rd party bot platform such as Google Dialog flow, Amazon Lex, etc.)
- Genesys API's and integration with 3rd party solutions and CRMs like Salesforce etc.
- Work with adjunct solutions like WFM, Dialers, Recording etc.
- Interface with required teams, OEMs, vendors to achieve desirable goals.
- Knowledge on any other contact center like Amazon connect , Avaya , Cisco is added advantage .
TCS Employee Benefits
Summary:
- Discretionary Annual Incentive.
- Comprehensive Medical Coverage:
Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans. - Family Support:
Maternal & Parental Leaves. - Insurance Options:
Auto & Home Insurance, Identity Theft Protection. - Convenience & Professional Growth:
Commuter Benefits & Certification & Training Reimbursement. - Time Off:
Vacation, Time Off, Sick Leave & Holidays. - Legal & Financial Assistance:
Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.
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