Cyara IVR Test Automation Engineer

Job Title: Cyara IVR Test Automation Engineer
Location: Midvale, UT
Duration: Fulltime

Job Description:
Skill:
Cyara IVR Test Automation Engineer
Must Have Technical/Functional

Skills:

Minimum 5 years of experience in contact center related technologies and experience in testing any IVR platform (manual / Cyara).
Good understanding of below contact center concepts:
IVR, Bots, Routing, CTI, Agent Desktop, Dialers, WFM.
Excellent communication and inter-personal skills

Roles & Responsibilities :
Design, develop, execute and maintain automated test scripts for the IVR system.
Verify and validate performance and reliability of the IVR system.
Good understanding of Software Testing Lifecycle (STLC).
Work closely with the development team to ensure defects are closed timely manner.
Good understanding of Cyara Velocity, Cruncher and Pulse modules.
Develop and document test plans.
Ensure world class customer experience

Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.