General Manager - Salt Lake
Listed on 2026-07-20
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Entertainment & Gaming
Event Manager / Planner
Overview
Topgolf is a sports entertainment company combining golf, food and beverage, events, and entertainment in high-energy, high-volume venues. We seek a General Manager who acts as an owner—building teams, driving performance, and taking full responsibility for the venue’s success. This role sets standards and leads the business, not just day-to-day operations.
The RoleThe General Manager leads the entire venue and owns the full business, including revenue growth, cost management, talent development, and guest experience across golf, food and beverage, and events. You will set direction, build the leadership team, and drive performance across the operation. This role operates with autonomy and requires accountability, with a flexible schedule including evenings, weekends, and holidays, plus extended hours during peak periods and events.
Responsibilities- Take full ownership of venue performance including revenue, labor, costs, and profitability.
- Interpret financial data, identify trends, and translate insights into strategies to protect and grow the business.
- Build and execute the annual operating plan with clear financial targets and priorities.
- Manage the P&L with intention; forecast, identify trends early, and act decisively.
- Drive new revenue through partnerships, events, and local market opportunities.
- Set the standard for a consistent, high-quality experience across guest occasions.
- Use guest feedback and operational data to continuously improve the experience.
- Maintain visibility in the venue and lead from the floor.
- Hire, develop, and retain a strong leadership team that can operate independently.
- Create a culture where people are engaged, respected, and held accountable.
- Invest in talent development and build a pipeline of future leaders.
- Address performance directly and maintain a high bar for the team.
- Build relationships in the local market with businesses, community leaders, and partners.
- Position the venue as a destination and drive events, partnerships, and activations that grow awareness and revenue.
- Ensure compliance and safety in daily operations.
- Maintain a safe and compliant environment for all guests and associates.
- Ensure adherence to local, state, and federal regulations.
- Drives Results: Achieves results under tough circumstances and holds people accountable.
- Strategic Mindset: Develops long-term strategies; adapts to market dynamics.
- Builds Effective Teams: Creates cohesive leadership and cross-functional collaboration.
- Accountability: Maintains accountability for commitments and performance.
- Customer Focus: Delivers outstanding guest experiences and builds key partnerships.
- Being Resilient: Rebounds from setbacks and maintains momentum.
- Manages Ambiguity: Makes decisions in uncertain times and communicates direction.
- 5+ years of progressive leadership in hospitality, entertainment, or multi-revenue operations, including complex environments (large-scale venues, resorts, casinos, etc.).
- 2-5+ years as a General Manager (or equivalent) with full P&L ownership.
- Bachelor’s degree in hospitality management, business administration, or related field preferred; equivalent experience considered.
- Proven success in high-volume, multi-revenue environments (F&B, events, entertainment).
- Multi-unit or regional leadership experience is a plus.
- Ability to obtain required licenses and certifications for the location.
- Must be 21 years of age or older as required by law.
Ability to lift, carry, and move items up to 50 pounds occasionally; stand and move for extended periods; navigate stairs; work in varying outdoor weather conditions; communicate effectively in a noisy venue; and perform desk-based tasks as needed.
Benefits- Free Play and half-price food
- Health, dental, vision, 401(k) with company match
- Mental well-being support and related programs
Topgolf is an equal opportunity employer. We do not discriminate based on race, color, religion, sex, national origin, disability, sexual orientation, gender identity, or any other protected status. We comply with applicable laws and provide reasonable accommodations where required. Topgolf participates in E-Verify as part of the employment eligibility process.
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