Manager, Patient Access & Intake Operations

JQ Medical Manager, Patient Access & Intake Operations – Midvale, UT – Full Time

JQ Medical Supply, a premier provider of diabetes medical supplies, is seeking an experienced and highly organized Manager, Patient Access & Intake Operations to lead the company’s front‑end patient access and intake function. This role is responsible for managing the process from new referral/order receipt through order readiness, ensuring patients are onboarded efficiently, required documentation is complete and accurate, insurance and payer requirements are addressed, and downstream teams receive clean and timely hand‑offs.

The Manager, Patient Access & Intake Operations will oversee team members, manage daily workflow performance, support quality and compliance standards, and drive continuous improvement across the department. This role requires strong healthcare operations experience, excellent leadership skills, and the ability to manage a fast‑paced, detail‑oriented team in a highly regulated environment. Experience in DME, diabetes medical supplies, patient access, insurance verification, prior authorization, health information management, or revenue cycle operations is strongly preferred.

Founded in 1994, JQ Medical’s mission is to help its customers live happier, longer, healthier lives with a world‑class customer experience. Our Core Values are the guiding principles that drive our mission.

Company: JQ Medical Supply

Location: Cottonwood Heights, UT

Job Type: Full‑Time

Department: Patient Access & Intake Operations

Reports To: Chief Operating Officer

JQ Medical Supply, a premier provider of diabetes medical supplies, is seeking an experienced and highly organized Manager, Patient Access & Intake Operations to lead the company’s front‑end patient access and intake function. This role is responsible for managing the process from new referral/order receipt through order readiness, ensuring patients are onboarded efficiently, required documentation is complete and accurate, insurance and payer requirements are addressed, and downstream teams receive clean and timely hand‑offs.

The Manager, Patient Access & Intake Operations will oversee team members, manage daily workflow performance, support quality and compliance standards, and drive continuous improvement across the department. This role requires strong healthcare operations experience, excellent leadership skills, and the ability to manage a fast‑paced, detail‑oriented team in a highly regulated environment.

Experience in DME, diabetes medical supplies, patient access, insurance verification, prior authorization, health information management, or revenue cycle operations is strongly preferred.

• Lead and manage the Patient Access & Intake Operations team.
• Set clear expectations for individual and team performance.
• Provide coaching, feedback, training, and development to team members.
• Monitor staffing levels, workload distribution, and department capacity needs.
• Support hiring, onboarding, performance management, and employee development.
• Foster a culture of accountability, accuracy, urgency, collaboration, and patient‑centered service.

• Manage the front‑end operational process from referral/order receipt through order readiness.
• Oversee workflows related to patient onboarding, referral intake, documentation collection, insurance verification, benefits review, payment quote readiness, prior authorization, and medical documentation review.
• Ensure new patient orders are processed accurately, efficiently, and in accordance with payer, provider, product, and internal requirements.
• Monitor work queues, aging reports, and backlog to ensure timely action and resolution.
• Identify and resolve barriers that delay patient onboarding, order completion, or hand‑off to downstream teams.
• Ensure accurate and complete patient records are maintained in company systems.

• Ensure insurance coverage, benefits, eligibility, and payer requirements are reviewed accurately and consistently.
• Oversee prior authorization…