Service Analyst

Introduction

At Gallagher Benefit Services, you’re a trusted partner to organizations navigating some of their most important people decisions. We help clients build better workplaces, where people feel supported, empowered, and inspired to thrive. Whether it’s shaping benefit strategies, designing wellbeing programs, or advising on workforce challenges, the work you do here creates meaningful change for businesses and the people who power them.

We’re a community of bold explorers, trusted experts, and compassionate partners; working side by side to solve problems, and shape the future of work. Here, curiosity is encouraged, collaboration is second nature, and your ideas have room to grow. If you’re looking for a place where your contribution matters and where you can help build a better world of work;

think of Gallagher.

This position is responsible for using strong communication and technical skills to properly handle service inquiries and process benefit renewals.

• Support and assist administrators with basic ongoing system functions and questions
• Identify and assess customers’ needs to achieve satisfaction
• Troubleshoot and research issues to identify root causes
• Use deductive problem-solving skills to investigate and solve a broad range of problems.
• Assist with reporting requests
• Update the system with any requested changes (ex. plan, rate, or rule updates)
• Assist with ACA processes and data auditing
• Understand employee benefits and necessary configuration rules, including cost calculations
• Attend all team and global team meetings
• Attend all webinars for respective system/vendor
• Train administrators and update custom administrative user guides
• Create and maintain client documentations and records
• Follow communication procedures, guidelines, and policies
• Perform Open Enrollment (OE) demos for current clients
• Stay current with system information, changes and updates
• Facilitate client calls when needed
• Assist with agenda and call notes for client calls

Required:

Bachelor s degree in Computer Science or related field, with 3 plus years experience working with data warehousing and programming. Proficiency in , ASP.net, HTML, SQL Server.

Preferred:

• Experience with HR Technology, preferably benefits administration OR experience at a benefits brokerage firm
• Good customer service skills or prior experience
• Ability to multi-task, prioritize, and manage time effectively
• Solid technical skills, especially with SaaS and Excel
• Excellent grammar and communication skills
• Project management skills
• Basic mathematical skills
• Ability to work in a team-oriented environment
• Strong communication skills and active listening

Behaviors:
Ability to function independently, to proactively offer creative solutions to data challenges as they arise and to communicate effectively with vendors, clients, and coworkers.

We offer a competitive and comprehensive compensation package. The base salary range represents the anticipated low end and high end of the range for this position. The actual compensation will be influenced by a wide range of factors including, but not limited to previous experience, education, pay market/geography, complexity or scope, specialized skill set, lines of business/practice area, supply/demand, and scheduled hours.

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:

• Medical/dental/vision plans, which start from day one!
• Life and accident insurance
• 401(K) and Roth options
• Tax-advantaged accounts (HSA, FSA)
• Educational expense reimbursement
• Paid parental leave

Other benefits include:

• Digital mental health services (Talkspace)
• Flexible work hours (availability varies by office and job function)
• Training programs
• Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
• Charitable matching gift program
• And more...

We value inclusion and diversity. Equal employment opportunity is the policy of Gallagher and all employment decisions are made without regard to race, color, religion, sex, national origin, age, disability, veteran status, pregnancy status or any other characteristic protected by applicable law.