Voice Network Engineer

Responsibilities

• Serve as a primary engineer rolling out new Ring Central deployments across 38+ Senior Living locations in multiple states.
• Provide first line of support for all Ring Central VoIP issues and support.
• Be a proactive technical resource, maintaining VoIP and VoIP network‑related issues, both onsite and remotely.
• Ensure timely VoIP problem resolution with ownership from start to finish.
• Work with Ring Central project managers and support teams.
• Work with other partners and vendors as needed.
• Work with Senior Care community leadership teams on rollout and support.
• Diagnose, troubleshoot, and resolve intricate VoIP system problems efficiently and completely.
• Contribute to the continuous improvement of client experience by creating and updating documentation and supporting internal and client training initiatives.
• Collaborate with other Engineering teams to align technology initiatives.
• Install, configure, and maintain VoIP systems, network infrastructure, and related components to ensure optimal performance.
• Accurately document work, issues, and outcomes in the Connect Wise ticketing system.
• Participate in a shared on‑call rotation, ensuring timely support coverage outside of standard business hours.
• Perform other duties as assigned.

• Must have excellent high‑level engineering skills.
• Customer oriented, solid business acumen and excellent communication skills.
• Proven track record of performance against goals year over year.
• Knowledge of IT best practices and ability to use best judgement to service clients’ needs.
• Ability to effectively communicate both orally and in writing, with all levels of internal and external professionals, especially professionals with non‑technical understanding.
• Adaptability in various business cultures and environments.
• Strong relationship building skills with customers and business partners.
• Qualifications could include but are not limited to:
• Virtualization Technologies (VMWare, Hyper‑V, Citrix, etc.)
• Windows Server 2008, 2012, 2016 and 2019
• Cloud Solutions (Azure, AWS)
• Proficient in Active Directory
• Desktop support and user support
• Windows Client Operating Systems (Windows 7, 10)
• PSA or RMM experience
• Certifications:
  
  MCSA, MCP, A+, Network+, CCNA, Security+, VCP (recent certification or recertification)