Supervisor Project Coordination

Supervisor Project Coordination

* Midvale, Utah

* Job  

* United States

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General Responsibilities:

This role can be filled in either of our Intermountain Regional offices - Salt Lake City, Boise, Great Falls, or Billings.

General Responsibilities:

Provide project delivery support including document control and administration, project tracking, project quality and consistency, and drafting communications resulting in great client experience.

* Provide oversight and supervision to a team of Project Assistants and Coordinators.

* Ensure document processes and systems comply with quality standards and project and program requirements. Evaluate and recommend changes to process to maintain compliance.

* Supervises the daily interaction of team with clients ensuring deliverables and expectations are met.

* Serves as a point of escalation for client issues.

* Monitors and provides status updates on portfolio of clients and projects to leadership and Operations.

* Reviews and provides feedback to team on project coordination activities including drafting proposals, project tracking, and contract requirements.

* Serve as a point of escalation to the team and partner with the National Account Manager on client experience.

* Partner with financial analysts/ accountants and the project team to support management of project Work in Progress (WIP), invoicing and Accounts Receivable (AR).

* Communicate with clients to obtain feedback on interaction and service provided by team.

* Develop and promote training to Operations on the use of Terracon client programs and systems.

Essential

Roles and Responsibilities:

Supervisory

* Provide oversight and supervision to a team of Project Assistants and Coordinators.

Document Control

* Provide document control for projects per established processes to ensure adherence to quality standards and project requirements.

* Partner with financial analysts/ accountants and the project team to review project billing activity to ensure compliance with contract requirements and management policies.

* Track and route documents into internal and/or external systems complying with client protocols and requirements.

* Collaborate with local office/operations to complete document compliance of projects, aligned with scope and within schedule.

* Provide a variety of project support related tasks involving document management.

* Manage document processes and systems to support control and availability of project and client documentation to local office/operations.

Project Delivery Support

* Provide support for more complex and larger clients and/or projects/programs.

* Assist and support for overall project delivery (cost, schedule, quality, information, contracts) on multiple project assignments.

* Partner with financial analysts/ accountants and the project team to assist with oversight of management and tracking of budgets and schedules.

* Works with client to access and work within external systems, if applicable and required.

* Schedule and communicate with the client regarding project report status and delivery schedule.

* Receive, process and forward client opportunities/requests for proposals and task orders to offices to initiate proposal process or work authorization and follow-up as needed.

* Coordinate proposal/opportunity response with local offices, including coaching them on key client requirements

* Maintain spreadsheets or other tracking systems regarding status of proposals and projects.

* Assist with updates to Terra Net resource sites and/or CRM with client specific requirements, templates, communication, etc., related to scope, pricing, delivery, quality, as well as maintain and update key client contacts associated with the account.

* Interact with key client contacts as needed or as directed.

* Keep appropriate project team members informed of status, delivery issues, and other areas as needed.

* Maintain updates to project status including timelines and deliverable dates and financial data.

* Works with offices to ensure that client specific requirements are understood and followed.

* Works with offices on change order requests to ensure timely delivery to client and approval.

* Partner with financial analysts/ accountants and the project team to support proposal and project registration setup as needed.

* Work with NAM to develop/maintain any Program Manual or related documents.

* Support project/program leadership with client communication plans.

* Maintain, communicate, and track milestones to project team.

* Support project/program manager with resource management and resource assignment.

Compass Delivery Focus

* Maintains and updates the Terracon Client Portal, as applicable.

* Provides training and coaching to operational project managers and team members on the use and applicability of Compass to enhance the Client Experience.

* Works directly with Terracon Client Service Managers and/or Client Service Specialists to incorporate and progress the use of Compass, both internally and externally.

General

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