Retail Customer Service

Address

50 West 7200 South Midvale, Utah 84047

Brand: EZPawn

Headquartered in Austin, TX. EZCORP is traded on the NASDAQ stock market under the symbol EZPW and is a member of the S&P 1000 Index and NASDAQ Composite Index.

Urgently hiring immediately. We are looking for Retail Sales Associate / Retail Customer Service (Pawnbroker) team members to lead the way today and step into greater roles tomorrow. This role combines sales and customer service in a fast‑paced retail environment, offering competitive pay, generous bonus potential, and a career path that starts with a 5‑week paid training program.

• Free Health Insurance*
• Competitive wages
• Monthly uncapped bonus potential paid on store and individual performance
• Great working hours – better than traditional retail
• 401(k) with company match
• Generous paid time off
• Holiday pay
• Store discount

This role will give you the opportunity to interact with customers daily, helping with sales and negotiating mutually satisfying agreements on pawn items such as jewelry, electronics, musical instruments, and more. As part of our customer service team, you will provide a friendly, courteous, and respectful environment.

• Provide excellent customer service by greeting customers and interacting in person and on the phone
• Process sales, loans, and extensions
• Perform opening and closing store duties

Start as a Trainee in the paid 5‑week training program, earn a $0.50 raise, and receive promotion to Pawnbroker upon completion. Continue growth through the Pawnbroker Certification Program for an additional $1/hr, and promote to Lead Pawnbroker (Shift Leader). Apply for Assistant Manager after a 6‑month training program to build the foundation to run your own store.

• High school diploma or GED
• Customer service, cashier, or retail experience
• Excellent communication and interpersonal skills
• Ability to work independently and as a member of a team
• Ability to multitask
• Pass a criminal background check and drug test (after conditional offer)
• Adhere to all company policies, procedures, and regulations
• Knowledge of commonly pawned items such as tools, jewelry, firearms, or electronics (a plus)
• Sales background (a plus)
• Bilingual (a plus)

We are committed to fostering an environment that values belonging and development for all. This commitment includes providing equal access to, and participation in, employment opportunities, programs, and services without regard to race, creed, religion, color, national origin, disability, gender, sexual orientation, gender identity, veteran status, or age.