CUSTOMER SVC​/DEPT LEADER

Overview

Direct and supervise all day-to-day functions, duties and activities for the Front-end department. Focus on exceptional customer service, safety and a clean environment, and adherence to front-end standards.

• Direct and supervise all day-to-day functions, duties and activities for the Front-end department.
• Execute best practices, goals and front-end standards established for the department.
• Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service.
• Role model and demonstrate the company s core values of respect, honesty, integrity, diversity, inclusion and safety of others.
• Oversee and manage the efficient operations of all functions and activities of the Front-end.
• Adhere to all local, state and federal laws, and company guidelines.
• Assist store management in supervising and coaching front-end associates in the performance of their duties.
• Must be able to perform the essential functions of this position with or without reasonable accommodation.
• Other duties as assigned to support store goals and customer service.

• Effective communication skills.
• Knowledge of basic math (counting, addition, and subtraction).
• Ability to handle stressful situations.
• Retail or customer service experience.
• Promote trust and respect among associates.
• Communicate company, department, and job specific information to associates.
• Collaborate with associates and promote teamwork to help achieve company/store goals.
• Create an environment that makes customers feel welcome, important and appreciated by answering questions about products and store services.
• Gain and maintain knowledge of products sold within the departments; respond to questions and make product suggestions.
• Monitor and control supply expenses for the department.
• Manage cash control, sales and cash items and records for the store.
• Manage the scheduling of Front-end associates to provide adequate department coverage.
• Assist in preparing the store/department budget, profit and loss reviews, and take appropriate action on financial reports.
• Develop and implement a department business plan to achieve desired results.
• Create and execute sales promotions in partnership with store management.
• Implement the period promotional plan for the department.
• Stay current with present, future, seasonal and special ads.
• Monitor and control expenses for the department.
• Maintain awareness of inventory/stocking conditions; note discrepancies.
• Schedule daily, weekly and monthly price changes by updating shelf tags and promotional signs.
• Plan, organize and supervise the inventory process.
• Train department associates on inventory/stocking and Computer Assisted Ordering.
• Adhere to all food safety regulations and guidelines.
• Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify management.
• Practice preventive maintenance by inspecting equipment and notifying relevant managers of repairs.
• Notify management of customer or employee accidents.
• Report safety risks or issues, and illegal activity as applicable (robbery, theft or fraud).

• Healthcare coverage (medical, dental, vision, prescription) through company plans or collective bargaining agreement plans.
• Flexible scheduling in full- and part-time roles with paid time off, including holiday and sick pay based on eligibility.
• Employee Assistance Program with counseling and financial coaching resources.
• Discounts on purchases including food, travel, and technology.
• Tuition reimbursement up to $21,000 over the career through the Continuing Education program.
• Access to training programs and diverse career pathways.