Director Account Management

Healthcare’s helping hand. CHG shook things up in 1979 by inventing the locum tenens staffing model. We connect doctors with patients who need their care. As the largest physician staffing firm in America, our providers treat millions of patients each year. Our industry is growing and demand is high, offering plenty of opportunities to grow and develop in your career. Keeping healthcare healthy can be as fun as it is rewarding.

• Lead efforts to achieve team and individual account goals, such as gross margin, net promoter score, and upleveled executive relationships.
• Develop strategic/consultative partnerships at clients’ executive level.
• Provide an executive presence on site visits and internal/external quarterly business reviews.
• Build and manage relationships with internal partners to increase collaboration and growth on enterprise accounts.
• Manage the development and delivery of sales target/budget plans.
• Provide consultation to maximize team performance to consistently achieve financial goals.
• Guide the team on developing and executing successful client strategies via Client Development Plans.
• Develop expertise in all CHG value‑added service offerings and pitch to select clients to maximize CHG value.
• Bring market/industry trends into CHG and use them to influence innovation and new ways to serve customers.
• Represent the organization in a variety of professional settings (e.g., industry conferences, internal education campaigns) to promote the company brand.
• Serve on the senior Account Management leadership team to maximize success of the broader team.
• Develop and execute strategic objectives that impact the broader Account Management and Enterprise Client Solutions teams.
• Live CHG Core Values and be a leading example of the Account Management team vision, motivating and inspiring team members.
• Advocate for CHG technology offerings, consulting with customers to add long‑term value and ensure feedback is returned to product and marketing teams.
• Guide professional development of team members using CHG’s development framework and resources for planning and learning.
• Conduct regular development plan reviews, talent and organization structure assessments to ensure adequate staffing levels and plan for future growth.
• Promote a culture of collaboration and communication across the organization.
• Educate the team on strategies that deliver high client satisfaction and loyalty, measured through the net promoter score.
• Lead the development of accounts, continuously improving client relationships and account growth.
• Estimated up to 30% travel to client sites, industry events, and CHG offices.

• Strong account management, listening, analytical and negotiation skills.
• Strong presentation and communication (written and oral) skills.
• Proven track record of driving results and team engagement.
• Ability to lead a team and guide professional development.
• Ability to hold yourself and the team accountable to achieve financial and non‑financial results.
• Strong conflict resolution skills and the ability to resolve issues timely and effectively.
• Proven ability to influence key stakeholders internally and externally.
• Prior experience in staffing, workforce solutions, MSP, or locums, including a sales component.
• Prior experience in people leadership (5–10 years).
• Strong prioritization skills with the ability to juggle internal and external demands.
• Bachelor’s degree required.
• 5 to 10 years of related experience in sales and account management, preferably in staffing or healthcare.
• 5 to 10 years of people leadership experience.
• Estimated up to 30% travel.

• 401(k) retirement plan with company match.
• Traditional healthcare benefits such as medical and dental coverage, onsite health centers, corporate wellness programs and free behavioral health appointments.
• Flexible work schedules, including work‑from‑home options.
• Recognition programs with rewards, including trips, cash and paid time off.
• Family‑friendly benefits, including paid parental leave, fertility coverage, adoption assistance and marriage counseling.
• Tailored training resources, including free Linked In Learning courses.
• Volunteer time off and employee‑driven matching grants.
• Tuition reimbursement programs.
• Competitive pay range of $160,000–$280,000 annually, with total target compensation (base + commission + bonus) for sales positions and a base‑salary plus incentive structure for non‑sales roles.

We welcome applicants of any race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status and individuals with disabilities as an Equal Opportunity Employer. We are an at‑will employer.