Sr Account Manager

Healthcare’s helping hand. CHG shook things up in 1979 by inventing the locum tenens staffing model. We connect doctors with patients who need their care. As the largest physician staffing firm in America, our providers treat millions of patients each year. Our industry is growing and demand is high. This means you’ll have plenty of opportunities to grow and develop in your career.

Keeping healthcare healthy can be as fun as it is rewarding

This Account Manager plays an integral role within CHG’s Enterprise Client Solutions team. This Account Manager will oversee day-to-day interactions and workflow with existing client accounts as well as foster strong internal and external relationships to ensure long‑term growth and success for CHG and our clients. This position requires someone with industry knowledge and the ability to expand market share within clients by utilizing data driven, tactical methodology.,

Business analytic skills, operational excellence, tactical execution and ability to facilitate client‑facing meetings are essential for success in this role.

Manage day-to-day workflow on health care staffing needs between clients and CHG Manage client relationships to ensure their satisfaction, as measured through Net Promoter Score, and that all their needs are met Identify growth opportunities within assigned client accounts, such as new specialties or worksite expansion, leveraging data to identify gaps and/or to improve processes Be adept at using CHG technologies, such as CHG Connect, daily to conduct staffing workflow functions Collaborate across CHG brand teams around jobs and presentations to drive NDA Promote the value of CHG, its brands and value‑added services in a variety of professional settings Understand and leverage key business intelligence reports to monitor account and specialty trends, gaps, risks and growth opportunities Create, interpret and present various reports and presentations to internal and external clients Perform primary point of contact related research, data and slide deck presentations with minimal guidance Solve problems, leveraging cross‑functional and brand teams where appropriate, while maintaining strong internal and external relationships Maintain client source of truth information that is used across CHG, its brands and brand partner teams Ensure that CHG is adhering to client contract according to existing procedures Facilitate calls and meetings, internally and with clients Provide insights regarding business decisions about client contracts, amendments and process improvement Go above and beyond to understand customer needs and then exceed their expectations Understand and leverage CHG’s offerings/value adds Build new relationships across clients’ recruitment team and other departments to build CHG’s brand value and delivery Drive effective communication with all sales and business partners to ensure maximum deliverability, grow market share and exceed sales goals Contribute to a positive culture that fosters continuous process improvement and provide insight with best practices Hold yourself accountable for meeting commitments and seeing results Be an example of someone who always lives the CHG Core Value

Strong ability to listen and then inquire deeply into customer needs and expectations Ability to ask valuable questions and seek out others’ perspectives Ability to apply knowledge of the industry to advance CHG’s goals Ability to work independently with little supervision Ability to collaborate and drive results within a team environment Ability to negotiate with and influence key stakeholders both internally and externally Strong written and verbal communication skills Strong proficiency with entire Microsoft Office Suite, familiarity with Salesforce and various database programs with a dedication for accuracy and attention to detail Comfortable with client facing presentations and public speaking in a highly professional environment Ability to create, process and present large amounts of documentation and business analytics Excellent organizational and prioritization skills due to high level of…