Service Technician

Welcome!
Under minimal supervision, performs diagnostic and service work on residential and/or light commercial HVAC equipment and accessories. Communicates with customer to answer questions, resolves problems, and ensures complete customer satisfaction. Promotes products and services to customer. Works under the direction of the Field Supervisor or General Manager.

• Work under minimal supervision to perform residential and/or light commercial service and maintenance calls
• Analyze, diagnose, and resolve customer problems in a courteous, professional, timely, and accurate manner
• Diagnose and perform services on heating, air conditioning, ventilation, and refrigeration equipment as well as accessories accurately and timely
• Inspect equipment and perform diagnostics to identify potential problems to prevent premature and unexpected breakdowns or callbacks
• Complete routine maintenance and equipment cleaning as needed or required
• Be responsible for delivery and removal of parts and equipment needed to complete service work
• Use a hand‑held device to record all required information on customer call, complete all forms and paperwork neatly, timely, and accurately, and collect payment from customer
• Communicate with dispatch while on duty to ensure dispatcher has an accurate status report of activities and availability
• Provide excellent customer service and sustain high levels of customer satisfaction
• Promote products and services to the customer; call Sales and Service Coordinator with specifics on replacement product sales leads generated from customer service visit
• Ensure company property, vehicles, and tools are used, maintained, and properly accounted for
• Represent the company professionally, honestly, and ethically in all business matters and activities
• Follow standard procedures and processes, ensuring the company vehicle is properly stocked, return defective warranty parts to the branch, and order/replenish vehicle stock as needed
• Perform similar or other duties as needed or assigned
• Maintain regular, reliable attendance

• High school diploma or GED with additional training and 2 to 5 years’ experience in HVAC with technical training certification required
• Must possess all valid licensing or certification as required by federal, state, provincial, or local governmental laws or regulations for the geographical work area
• EPA and safety certifications required
• Skilled at servicing heating, air conditioning, and ventilation equipment as well as related accessories
• Proficient mechanical aptitude and ability to operate all necessary tools and equipment
• Proficient at reading wiring diagrams and troubleshooting problems with electrical, refrigerant and duct systems on HVAC equipment
• Proficient at starting up, balancing airflow, aligning belts and pulleys on all systems with little to no supervision
• Proficient at installing a basic duct fitting
• Proficient at troubleshooting and repairing electronic air cleaners, refrigeration systems, hot water systems, steam boiler systems, humidifiers, and related equipment with little to no supervision
• Effective communication skills to communicate with customer and resolve customer issues, complaints, or concerns
• Effective and efficient time‑management and organizational skills
• Valid driver’s license with acceptable driving record
• Available to work flexible hours and on‑call shifts as needed
• Ability to stand, walk, climb ladders and attic stairs, and maneuver in attics, basements, and crawl spaces to access HVAC units; ability to continually climb, balance, stoop, kneel, crouch, and/or crawl
• Ability to work in a variety of environmental conditions, including hot, cold, outdoor, indoor, dry, humid, slippery surfaces, heights, and congested areas
• Ability to safely climb 300 lb load capacity rated ladders with a 30 lb tool belt
• Natural or corrected vision to see and focus for close, distance, peripheral vision with normal depth perception
• Ability to lift up to 75 pounds and to lift and carry items weighing up to 50 pounds

Minimum Experience:

0-2 years

Minimum Education:

High School Diploma/GED

Service Experts Heating & Air Conditioning is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
The job description is not intended to be a complete list of all responsibilities, duties or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of Service Experts.
Service Experts is committed to making our workplace accessible to individuals with disabilities and will provide reasonable accommodations, upon request, for individuals to participate in the application and hiring process. To request an accommodation, please email talenta