Supportive Services Manager -CCRFC

Who We Are

The Road Home was founded in 1923 and has been a leader in ending homelessness for over 100 years. We provide emergency shelters, supportive services, and housing-focused rental assistance that helps individuals and families step out of homelessness and back into the community. We are seeking compassionate and empathetic individuals who are interested in making a difference in the lives of others and their communities.

The Road Home is an Equal Opportunity Employer

Our mission to help people experiencing homelessness is strengthened by a highly qualified team with a variety of perspectives, backgrounds, and experiences. We are committed to fostering a workplace where everyone feels valued, respected, and empowered to contribute their unique strengths.

We welcome applicants from all walks of life who share our passion for ending homelessness, collaboration, and compassion. Together, we can create a supportive environment where every voice is heard, and every person has the opportunity to succeed.

The Road Home is a 501(c)(3) non‑profit social services agency whose mission is to help people step out of homelessness and back into our community. Come be part of the solution.

• Health Care Plan (Medical, Dental & Vision)
• HSA, FSA, HRA (We reimburse part of your deductible!)
• Retirement Plan (403B with TRH contribution and match)
• FREE Life Insurance for employees
• Paid Time Off (Vacation, Sick & 12 Public Holidays)
• One Floating Holiday Per Year
• Free Short Term & Long Term Disability
• Employee Assistance Program
• Free Training & Development
• Tuition Assistance for a wide variety of classes!
• Public Service Loan Forgiveness (PSLF) qualifying agency

The Road Home is seeking a highly motivated individual who is committed, compassionate, willing to be challenged, and who wants to make a difference in the lives of others. Reporting to the Resource Center Director, the Supportive Services Manager is responsible for leading the efforts of a dedicated team of supportive Case Managers that provide various services to guests at the Resource Center.

The Services Team is focused on engaging with and providing individualized support for all guests to ensure each person at the resource center can quickly transition back into stable housing. In addition, the Supportive Services Manager plans, organizes, leads, and provides ongoing support for new initiatives, tailoring programs to the changing needs of those served. By providing strong leadership, setting departmental goals, tracking progress, and adjusting program direction to maximize positive housing outcomes as necessary, the Supportive Services Manager will ensure those who turn to us in need receive individualized, trauma‑informed support and are able to step out of homelessness and back into housing.

* Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.

* This is an in-person position.

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Connie Crosby Family Resource Center (CCFRC)
529 9th Ave, Midvale, UT 84047

Resource Center Director

Full-Time

Monday - Friday 9:00am - 5:00pm, evening and weekend availability, as needed.

Grade 9/$24.25/hour

Exempt

• Serve as an integral part of The Road Home’s leadership team, providing feedback on staff and guest concerns and workshopping ways to enhance the services provided to guests.
• Work with other supervisors and Road Home teams to create consistency among services within the homeless resource centers.
• Observe emerging trends for program participants within the homeless service sector.
• Proactively engage in problem‑solving and programmatic change.
• Be aware of process inefficiencies and engage in quality improvement.
• Hire, train, and manage department staff, ensuring that they are providing high‑quality, trauma‑informed care in an emergency shelter setting.
• Provide direct supervision, ongoing evaluation, and coaching of a diverse team of Case Managers.
• Assist staff with setting strengths‑based, achievable goals targeting quick and stable…