Advocate Team Lead - Graves Job Midvale area,Utah USA,Social Work

Position: Housing Advocate Team Lead - Graves

Housing Advocate Team Lead

The Housing Advocate Team Lead provides trauma-informed leadership to ensure individuals experiencing homelessness receive respectful support, safe shelter, and access to critical resources. This role combines compassionate guest services with comprehensive operational oversight—including conflict resolution, facility safety maintenance, boundary enforcement, staff mentoring, and task delegation to ensure smooth operations. The Team Lead documents incidents, tracks guest needs, and upholds Housing Focused principles while fostering a welcoming environment.

Additionally, this position collaborates with emergency services, provides direct assistance to the Shift Supervisor, and assumes leadership responsibilities during crises or as needed.

* Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.

* This is an in-person position.

Location Connie Crosby Family Resource Center

529 9th Ave, Midvale, UT 84047

Reports to Housing Advocate Supervisor

Position Status Full-Time Shift Swings 11:00PM-7:30AM

Tuesday - Saturday

Grade and Starting Salary Grade 5, $17.85

FLSA Status Non
- Exempt

Essential Duties and Responsibilities

Perform all duties and responsibilities of a Housing Advocate in addition to lead-level supervisory and operational tasks.

Work collaboratively as part of a team to support guests and maintain a safe, welcoming shelter environment.

Provide kind, trauma-informed customer service while assisting guests in understanding and adhering to shelter rules and procedures.

Assist in maintaining the cleanliness and organization of the shelter, including dormitories and all common areas.

Answer phones, take accurate messages, and provide assistance with the management and storage of guest belongings.

Write detailed incident reports, track guest stays, and support the bed assignment process.

Provide direct support to the Shift Supervisor and assume lead responsibilities when necessary, including during emergency situations.

Assist in training new staff, provide constructive feedback, and provide leadership for a team of up to 10 people.

Collaborate with emergency services and other internal departments to coordinate guest support.

Attend required meetings and assist with hiring processes and staff support initiatives as requested.

Attend mandatory agency trainings, including Trauma-Informed Care, Housing Focused, De-escalation, Suicide Prevention, CPR, and more.

Participate in emergency drills and environmental safety activities, as required.

Follow all agency protocols for security, safety, and sanitation to maintain a clean and secure environment for guests and staff.

Maintain regular and reliable attendance as an essential function of this position.

* Other duties as assigned.

* Reasonable accommodations may be considered to enable all individuals to perform these essential functions, so please still apply.

Promoting Best Practice

Actively engage with and honor the unique backgrounds, identities, and experiences of all individuals we serve.
Advance the agency's commitment to honoring diverse ethnic and cultural heritages through daily actions that foster genuine belonging.
Implement Housing Focused principles, risk management strategies, and high-access services as foundational to our mission.
Maintain healthy boundaries using trauma-informed approaches in all interactions.

* Must pass a pre-employment background check and drug screening.

Education and Experience

Experience working with diverse and/or vulnerable populations is preferred.
High School Diploma or GED is preferred.

Skills and Expectations

Demonstrate emotional regulation to remain calm and professional during high-pressure situations and unpredictable situations.

Engage respectfully and effectively with people of all races, socio-economic backgrounds, and cultures.

Exercise proper discretion and independent judgment to make sound decisions, at times without immediate supervision.

Actively listen, demonstrate empathy, and provide supportive assistance to guests.

Work effectively in a fast-paced, dynamic environment and skillfully manage multiple tasks.

Set and maintain healthy boundaries with guests while consistently demonstrating respect and empathy.

Utilize knowledge of community resources and connect guests with relevant support services.

Strong boundary-setting skills and demonstrate the ability to set and maintain appropriate boundaries with guests.

Strong interpersonal skills and ability to work with diverse populations.

Provide thoughtful and attentive customer service by communicating clearly and handling difficult situations with professionalism, patience, and empathy.

Use basic computer programs (email, spreadsheets, and more) and have basic computer skills.

Ability to accept supervision, direction, and feedback with openness.

Communicate clearly and effectively with clients, coworkers, and supervisors using verbal and written communication.

Physical and…