Claim Assistant

Overview

Claim Assistant |
Location:
Little Rock, AR |
Salary Range: $24.00/hr (37.5 hours per week)
Build Your Career With Purpose  CCMSI, we partner with global clients to solve their most complex risk management challenges, delivering measurable results through advanced technology, collaborative problem-solving, and an unwavering commitment to their success.

We don’t just process claims—we support people. As the largest privately-owned Third Party Administrator (TPA), CCMSI delivers customized claim solutions that help our clients protect their employees, assets, and reputations. We are a certified Great Place to Work®, and our employee-owners are empowered to grow, collaborate, and make meaningful contributions every day.

The Claim Assistant provides administrative support for a dedicated account handling Oklahoma workers’ compensation claims
. This role is critical in ensuring timely file setup, accurate documentation, and dependable support for the adjusting team.

• Send out light-duty letters and required claim correspondence.
• Enter new claims into the claims system with complete and accurate data.
• Provide administrative and clerical support to adjusters and client service teams.
• Maintain claim documentation, filing, and electronic record organization.
• Answer and route incoming calls; return provider or stakeholder calls as appropriate.
• Manage task queues, follow up on outstanding items, and maintain accurate diary entries.
• Summarize and upload documentation, correspondence, and medical records as directed.
• Assist with claim file setup and initial processing steps for new losses.
• Support the team in meeting client service standards and requirements.

What You’ll Bring…

• Associate Degree or two (2) years of related business experience
• Strong written and verbal communication skills
• Computer literacy and proficiency with Microsoft Office (Word, Excel, Outlook)
• Strong organizational skills and ability to prioritize tasks
• Reliability and consistent attendance within client service hours
• Ability to maintain confidentiality and handle sensitive information

• Prior experience in insurance, workers’ compensation, claims, or administrative support
• Knowledge of medical terminology
• Customer service or call-handling experience
• Ability to multi-task in a fast-paced environment

• 4 weeks (Paid time off that accrues throughout the year in accordance with company policy) 10 paid holidays in your first year
• Comprehensive benefits:
  Medical, Dental, Vision, Life, and Disability Insurance
• Retirement plans: 401(k) and Employee Stock Ownership Plan (ESOP)
• Career growth:
  Internal training and advancement opportunities
• Culture: A supportive, team-based work environment

At CCMSI, great claim assistants stand out through accuracy, organization, and dependable support. We measure success by:

• Quality documentation — complete, accurate data entry and well-organized claim files
• Timeliness — consistent turnaround of tasks, correspondence, and claim setup
• Operational accuracy — error-free entry of claim information and precise handling of administrative workflows
• Team partnership — dependable support for adjusters, proactive communication, and consistent follow-through
• Client service support — responsiveness to providers, employers, and internal stakeholders
• Cultural alignment — understanding that every task supports a real person and a meaningful claim outcome

This is where we shine, and we hire claim assistants who want to shine with us.
Compensation & Compliance The posted salary reflects CCMSI’s good-faith estimate in accordance with applicable pay transparency laws. Actual compensation will be based on qualifications, experience, geographic location, and internal equity. This role may also qualify for bonuses or additional forms of pay.

CCMSI offers comprehensive benefits including medical, dental, vision, life, and disability insurance.

Paid time off accrues throughout the year in accordance with company policy, with paid holidays and eligibility for retirement programs in accordance with plan documents.

Visa Sponsorship: CCMSI does not provide visa…