Director, Creator Operations

WHY NEW ENGEN?

At New Engen, we help brands grow—not just bigger, but smarter. We’re a digital marketing agency built to drive meaningful impact across the entire customer journey, blending media, creative, analytics, influencer, and retail strategies into performance-driven campaigns.

Some clients partner with us through long-term agency relationships. Others tap into specialized solutions—like Donut Studios, our in-house creative studio for platform-native and short-form content, or Acorn Creator Suite, our influencer marketing solution built for retail impact. While each solution brings its own focus and flavor, they’re all part of how we deliver for our clients, together, as one team.

We’re a collaborative group of strategists, creatives, analysts, and makers who are all in on helping brands—and each other—thrive. We work hard, stay humble, and build with purpose.

Lead Creator Operations and Build a High-Performing Team
Serve as the day-to-day leader of Creator Operations, owning the team’s performance, health, and direction. Lead and develop Managers and Sr. Managers, set clear expectations and operating rhythms, and build a culture of trust, accountability, and growth. Continue to evolve the standards, playbooks, and ways of working that define excellence across the function.

Own Operational Excellence and Delivery
Hold ultimate accountability for the quality, speed, and consistency of Creator Operations across sourcing and recruitment, contracting and negotiation, and end-to-end content delivery. Own capacity planning, resourcing, and forecasting across the function, proactively managing delivery risk and serving as the senior escalation point when complex client, creator, or program challenges arise.

Set Standards for Creator Partnerships
Define and maintain the quality bars, criteria, and operating standards that protect New Engen and our clients throughout the creator lifecycle. Bring deep expertise to complex creator negotiations, empowering the team to navigate contracts and partnerships effectively while building strong, long-term relationships with creators and their representatives.

Build the Innovation and AI Roadmap
Partner with the VP of Strategic Operations to shape and execute a multi-quarter innovation roadmap for Creator Operations. Identify, pilot, and scale AI-powered tools and workflows that improve efficiency, quality, and strategic value, while driving adoption across the team and continuing to evolve how we source, recruit, and partner with creators and agencies.

Own the Creator Portal Product Strategy
Serve as the lead product stakeholder for New Engen’s Creator Portal, partnering with technology teams to shape the product roadmap and prioritize high-impact improvements. Translate the needs of the team, clients, and broader Creator business into clear product requirements and champion adoption across the function.

Build a Strategic Center of Excellence
Help evolve Creator Operations from an executional function into a strategic center of excellence. Equip the team with the tools, frameworks, and expertise to become stronger strategic partners, while developing New Engen’s point of view on the evolving creator ecosystem through thought leadership, innovation, and new approaches to creator partnerships.

Partner with Clients and Sales at a Senior Level
Join key sales and client conversations as New Engen’s senior creator expert, helping shape program design and creator strategy from pitch through Q . Build credibility with senior stakeholders, provide strategic perspective, and help ensure our creator capabilities are positioned to solve complex client needs.

• 8+ years of experience in influencer/creator marketing, talent, or a closely related…