TFCustomer Support Engineering; CSE – Depot; Onsite

Job Details

Date Posted:

Country:
United States of America

Location:

US-OK-TINKER-AFB-CUST ~ 3001 Staff Dr ~ TINKER AFB (External Site)

Role Type:
Onsite

Security Clearance: U.S. citizenship required to obtain a DoD Secret clearance (must be active from day one).

• Act as the primary technical interface between Pratt & Whitney and all TF33 customers.
• Provide complete, timely responses to customer and FSR technical questions and track them in appropriate systems.
• Research technical issues, correct source data, and coordinate with program management and customers to implement solutions that improve engine safety and readiness.
• Support coordination and participate in company teams sent to customer locations for special inspections, data collection, and design evaluation.
• Prepare and present Maintenance Awareness Briefing (MAB) briefings to USAF and foreign military services (FMS).
• Drive integration across teams including the USAF, P&W Program Office, Contracts, Military Engines Finance, and various P&W Engineering organizations.
• Provide rapid responses to significant field events and address issues impacting aircraft and engine mission capability.
• Communicate daily with Field Service Engineers to troubleshoot engine and software issues, providing support for operational units, flight test locations, and aircraft depots.
• Provide support for other legacy engine programs in limited use.

• Bachelor’s degree with 5+ years of relevant experience; or an advanced degree with 3+ years of relevant experience.
• Experience driving integration across teams including the USAF, P&W Program Office, Contracts, Military Engines Finance, and various P&W Engineering organizations.
• Ability to obtain and maintain a DOD Secret clearance.
• U.S. citizenship.

• Proficiency in Microsoft Office applications such as Excel, PowerPoint, Project, and Word.
• Familiarity with CORE tools and global trade requirements.
• Experience with engine systems operation.
• U.S. Military aircraft/engine maintenance experience (plus).
• Ability to develop and present material to cross‑functional teams and upper‑level management.
• Strong interpersonal and communication skills, both written and verbal, and proficiency in technical writing.
• Flexibility and strong organizational skills to handle urgent field requests.
• Occasional weekend and off‑hour support may be needed to support operational fleet and depot facilities.

Travel: 20‑30% required.

Salary Range: 86,800 USD – 165,200 USD (good faith estimate).

RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Assistance Act.