Count Room Lead

Essential Job Functions

• All team members will follow the Everyone Greets Everyone (EGE) policy. It is the expectation that every team member, front or back of house, should proactively seek out opportunities to greet guests and their fellow team members daily. EGE policy states teams members should: acknowledge guests and fellow team members within 10 feet; initiate friendly verbal greeting within 5 feet; keep your head up, look around ("head on a swivel");
  
  look for opportunities to greet guests and others; please remember that when you are on the floor, you are "on stage".
• Sorts, counts, and records contents of table game drop boxes, bill changers and currency drop boxes, according to set procedures.
• Compares information contained in drop boxes to data stored on computer terminal.
• Responsible for daily reports, minor repairs and maintenance of soft count equipment.
• Reads and records slot machine meter readings.
• Responsible for general upkeep of soft count room and ordering.
• Meets the attendance guidelines of the job and adheres to regulatory, departmental and company policies.
• Spends the majority of time interviewing, training, and selecting employees
• Conducts Performance Reviews
• Makes or recommends wage increases
• Makes or recommends promotions
• Provides for safety and security
• Handles employees' complaints or grievances
• Recommends disciplinary action or disciplines employees
• Plans work
• Supervises and monitors work
• Monitors legal compliance with federal, state, and gaming laws
• Must be able to get along with co-workers and work as a team.
• Ability to read, write, speak and understand English.
• Must be able to respond to visual and aural cues.
• Must present a well-groomed, professional appearance.
• Meets the attendance guidelines of the job and complies with all state, federal and regulatory policies and procedures.
• Must be able to work a varied schedule including holidays, nights and weekends as needed.
• Must be able to work a reasonable amount of overtime when required.
• Perform other duties as assigned.

• Must be able to maneuver in and around all count rooms.
• Must be able to respond calmly in crisis and stressful situations, including employee conflicts.
• Must be able to perform the job duties of hard count and soft count team members.
• Must be able to push and pull carts and carry up to 75 pounds of boxes filled with currency.
• Must be able to grip objects and have good finger movement when counting and handling currency.
• Must be able to differentiate denominations of chips and authenticity of currency.
• Must be able to stand for extended periods.
• Must be able to operate a computer, ten key adding machine, and money counter.
• Must be able to bend, stoop, reach, kneel, twist as necessary.
• Must be able to read, write, speak and understand English.
• Must be able to respond to visual and aural cues.
• Must be able to work inside and continuously maneuver around office area and throughout the casino property.
• Must be able to bend, crouch, kneel, twist, lift, stoop, reach and work at a desk when performing administrative functions.
• Must be able to work in areas containing secondhand smoke, dust, loud noises and bright lights.

• High school diploma or equivalent required.
• Adding machine, computer terminal operation, and currency counting machine skills helpful.
• Basic mechanical (repair) ability preferred.
• Prior supervisory experience is preferred.
• Prior count room or money handling experience (casino or bank) is preferred.
• Must be able to work all shifts.
• Must be able to get along with co-workers and work as a team.
• Must present a well-groomed appearance.
• Must be at least 21 years of age.
• Must have strong organizational, analytical and communication skills, both verbal and written.

The below statements are intended to describe the general nature and level of work being performed in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the position. The Company reserves the right to make changes to the job description whenever necessary.

As part of the onboarding process for new hires, candidates will be…