Table Games Supervisor

Position: Table Games Supervisor (1558)
# Table Games Supervisor (1558)
Operations Authority - Devol, OK 73531## Description
** SUMMARY
* * The Table Games Supervisor is responsible for providing superior guest service to guests while ensuring the Table Games department and its staff operates in accordance with applicable laws, regulations, policies and procedures and functions are executed in a prompt, professional and courteous manner. Maintains confidentiality of all privileged information. All duties are to be performed within the guidelines of the organization's policies and procedures, tribal regulations, and all federal/state laws, as needed.
** ESSENTIAL DUTIES & RESPONSIBILITIES
** 1.
* All Team
** Members
* * must
* * embrace
* * and
* * deliver
* * Kiowa's
** Guest
* * Service
* * Standards
* * to
* * every
* * Guest
* * on
* * every
* * shift, as
** outlined
* * in
* * Orientation, the
** Team Member Handbook, SOP's, and
** any
* * other related
** training.
* 2.
* Ensure an
** exceptional
* * level
* * of service and
** satisfaction
* * is
* * achieved throughout the properties, exceeding
** the
* * expectations of external and internal Guests alike in a timely and effective manner.
* 3.
* Ability
* * to
* * assume the position of dealer as needed.
* 4.
* Enforce
* * policy
* * and
* * procedures
* * for
* * all Table
** Games.
* 5.
* Prioritize
* * tasks,
** handle
* * multiple
* * projects
* * simultaneously,
** organize,
** and
* * delegate
* * assignments.
* 6.
* Analyze
* * Guest
* * play,
** cheating,
** scams,
* * card counters, collusion, and unusual or suspicious activity.
* 7.
* Must be knowledgeable of local, federal, and state gaming regulations as well as Kiowa Casinos internal
* * controls, policies, and procedures.
* 8.
* Attend
* * all
* * staff
* * meetings
* * and
* * other
* * meetings
* * as
* * assigned
* * by
* * the
* * Director
* * of Table
** Games.
* 9.
* Resolve
* * Guest
* * complaints
* * in
* * a
* * prompt
* * and
* * courteous
* * manner.
* 10.
* Ensure
* * all Guests
** are
* * satisfied with their experience at the Kiowa Casinos and make them feel welcome.
* 11.
* Maintain
* * a
* * high
* * level of Guest confidentiality.
* 12.
* Adhere
* * to
* * all
* * regulatory,
** departmental,
** and
* * casino
* * policies
* * and
* * procedures, Title
** 31
* * and to the MICS.
* 13.
* Maintain
* * knowledge
* * of
* * special
* * events,
** hours
* * of
* * operation,
** and
* * other
* * pertinent information.
* 14.
* Perform
* * additional
* * duties
* * or
* * projects, as assigned.
* The list of essential job functions is illustrative of the minimums ONLY and is not a comprehensive listing of all functions and tasks performed by positions in this class. It does not imply that all positions within the class perform all the duties listed as the maximum expectation, nor does it necessarily list all possible duties that may be assigned.
** JOB DEMANDS
**** Physical
* * The physical demands described here are representative of those that must be met by an employee to successfully perform essential functions of this job.

While performing the job duties, the employee is required to maneuver in all areas of casino and related entity locations when necessary. Ability to talk, hear, stand, sit, walk, climb, balance, stoop, kneel, crouch, and
* move* freely throughout the offices and between buildings or properties for the duration of work hours. Frequently required to use hands to handle or feel objects, tools, or controls, and reach with hands and arms, including lift, carry, push, pull, or
* move* objects, or boxes, up to 35 pounds. Visual acuity to discern and examine text, graphics, color, and symmetry. Speech to communicate clearly, express ideas and
* convey* information in an understandable manner. Ability to hear for listening comprehension and to understand ideas presented through spoken words and sentences. Manual dexterity to operate office equipment and examine documents, records and files.

Confer with Human Resources for additional information, as needed.
** Mental
* * Social perceptiveness to assess and understand other's reactions and behavior. Critical thinking to use logic and reasoning, to reach conclusions or optional solutions. Comprehension in assessing, analyzing and processing alpha, numeric and visual data, and the ability to accurately formulate or complete required documents. Mental capacity to monitor sometimes complex situations, to make quick decisions, tolerate stress, and/or conduct tasks under critical deadlines.

Ability to concentrate on tasks
* over* a period of time without being distracted.
** Work Environment
** The characteristics of the work environment described here are representative of those an employee encounters while performing the job functions. Work in, or visit offices, casino operations, assigned outlet, hotel, kitchen,## meeting space, convention center, gaming floor, motor vehicle, various amenities, and/or additional entity locations, or external environments, as related to business. Environment includes exposure to second-hand smoke, high noise level, bright lights, and sometimes…