Technical Consultant - Insight Analytics

Technical Consultant - Insight Analytics

Full-time

Negotiable

We are redefining how casinos use data to drive smarter and faster decisions. Our Insight Analytics product gives operators clarity at every level of the organization.

• Collaborate with client management to design and implement Insight Analytics in their environment—defining the integrations, configurations, and targeted custom development that complement existing systems and deliver high business value.
• Design and implement custom data solutions using SQL (and other tools as needed) to support analytics use cases, KPIs, and executive reporting.
• Configure, extend, and support the Insight Analytics platform—data feeds, transformations, calculations, and visualizations—tailored to each client’s environment.
• Develop and optimize custom reports, stored procedures, and data processes that consolidate data across multiple casino systems to tell a clear, actionable story.
• Support the end‑to‑end implementation lifecycle: environment setup, integrations, data validation, UAT support, and go‑live activities.
• Troubleshoot and resolve technical issues in client environments, including data quality, performance, and integration problems.
• Produce clear technical documentation (data mappings, configuration guides, runbooks) that supports ongoing operations and client self‑sufficiency.
• Collaborate closely with Business Consultants, Product, and Engineering to ensure that solutions are aligned with client goals and Insight Analytics best practices.
• Provide production support services for Insight Analytics clients, ensuring stability, reliability, and timely resolution of issues.
• Demonstrate outstanding customer service, professionalism, and relationship‑building skills in all client interactions.

• Disciplined approach to planning, execution, and meeting implementation timelines.
• Strong analytical and problem‑solving skills with a focus on turning data into meaningful business outcomes.
• Ability to manage multiple assignments in a fast‑paced environment and meet tight deadlines.
• Comfortable working independently while also contributing effectively within a project team.
• Able to clearly formulate and communicate complex technical concepts to both technical and non‑technical stakeholders.
• Willingness to work extended hours on a sporadic basis during key client implementation milestones or go‑lives.

• Bachelor’s Degree in a technical or business field (e.g., MIS, Computer Science, Information Systems, or related).
• Proficient with MS SQL Server development (queries, stored procedures, performance tuning, data modeling).
• Experience working with analytics, reporting, or BI solutions (data warehousing, dashboards, KPI reporting) is strongly preferred.
• Familiarity with visualization tools, PowerBI, Tableau, Micro Strategy, AWS, C#, and SQL technologies is a plus.
• Excellent technical writing and oral communication skills.
• Proven ability to work as part of a structured project team and with executive‑level stakeholders.
• Ability to work on‑site at client locations throughout North America.
• Travel expectations: 10%.
• Ability to pass stringent background investigations.