Information Technology Help Desk Support; Software Support

Role: IT Help Desk Specialist (Software Support)

• Role Overview
  :
  Serve as the primary point of contact for IT infrastructure and proprietary software support. This role focuses on diagnosing, troubleshooting, and resolving software issues for real estate appraisers and inspectors across the US and Canada
• Location
  :
  Our office is located at Oklahoma City - 501 NE 122nd Street, Suite
  
  E. Candidates should live within a commutable distance to this site
• Training: on-the-job training - for 90 Days on site all days ( 08.00 a.m - 05.00 p.m CST)
• Schedule: This center is open 24/7. employees will have to work on shifts. Employees can exercise a hybrid work model after training , with 1 day onsite (Wednesday) and typically 4 days working remotely, based on individual performance. This model could change based on business needs. Adherence to working these hours is required, no exceptions. Some overtime may be desired depending on business needs.
  
  There would be one Lunch Break for 60 minutes and three 15 minutes breaks

• Technical Troubleshoot in
  g:
  Diagnose and resolve complex software issues in a Windows environment and Diagnose and resolve software issues for Mobile(IOS/Android) software
• Customer Suppor
  t:
  Provide technical guidance and support to end-users via phone or chat
• Documentatio
  n:
  Create clear, detailed logs of all customer interactions, technical issues, and resolutions within the ticketing system
• Product Improvement
  :
  Utilize approved diagnostic utilities to identify bugs and suggest product enhancements to the development team

• Educati
  on:
  High School Diploma required (Bachelor’s Degree preferred)
• Experien
  ce:
  Previous Help Desk or technical customer support experience is highly preferred
• Technical Skill
  s:
  Familiarity with Windows, general problem solving and troubleshooting skills, Excellent searching skills

• Problem Solv
  ing:
  Strong analytical and multitasking skills to resolve technical issues efficiently
• Communicati
  on:
  Ability to break down complex technical concepts into clear, layman's terms for end-users
• Adaptabil
  ity: A proactive drive to learn new software products and adapt quickly to process changes.