Business Systems Analyst II

• The Business Systems Analyst II is responsible for supporting assigned enterprise applications, analyzing business and system issues, documenting requirements, assisting with system configuration, and participating in project execution.
• Work with business users, key users, functional leads, and IT team members to understand business needs and translate them into documented business, functional, and system requirements.
• Assist with documenting current-state and future-state business processes, business/system gaps, requested enhancements, test scenarios, and user acceptance criteria.
• Provide day-to-day application support for assigned technology solutions, including incident resolution, problem analysis, service restoration, and general system administration.
• Communicate with customers regarding system status, scheduled maintenance, downtime, service interruptions, and system changes.
• Participate in project execution and implementation activities as assigned by IT management, including testing, issue tracking, data validation, user documentation, implementation support, and post-go-live stabilization.

• Bachelor’s or Associate degree in Information Systems, Management Information Systems, Business, Computer Science, or related field; equivalent demonstrated experience may be considered.
• Typical experience: 3–5 years in business systems, application support, business analysis, or related IT roles.
• General knowledge of database development and management, preferably Microsoft SQL.
• General understanding of enterprise applications hosted on internal or enterprise infrastructure.
• Ability to work with users and IT team members across levels, functions, and locations.
• Demonstrated expertise of Microsoft Dynamics 365 Finance & Operations (D365 F&O) with extensive experience supporting and optimizing business processes within Manufacturing, Supply Chain, and Warehouse Operations.
• Advanced knowledge of Master Planning, Production Control and Production Planning, Inventory Management and Advanced Warehouse Management (WMS).

Demonstrates expertise in Microsoft Dynamics 365 Finance & Operations, with a strong focus on supporting and optimizing business processes in Manufacturing, Supply Chain, and Warehouse Operations. Proficient in analyzing business needs, documenting requirements, and providing application support for enterprise applications.

• Microsoft Dynamics 365 Finance & Operations
• Business Analysis
• Application Support
• Database Development and Management
• Master Planning

• Business Process Documentation
• System Configuration
• Incident Resolution
• Problem Analysis
• Data Validation
• User Acceptance Testing
• Test Scenario Development
• Service Restoration
• General System Administration
• Production Planning

• Communication
• Collaboration
• Problem-Solving
• Interpersonal Skills

• Manufacturing
• Supply Chain
• Warehouse Operations
• Business Systems
• IT Roles

• Microsoft SQL
• Enterprise Applications
• Warehouse Management Systems