Installation​/Repair Technician II

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• Posted on August 17, 2026

Showing 1 location

Midwest City, OK, USA

• Customer Field Service
• Full-Time
• Requisition #: INSTA
  003038

“We Push the Boundaries of Possibilities for our Communities.”

Overview of the

Position Responsibilities:

As Installation and Repair Technician II, you will play a vital role in delivering advanced fiber-optic solutions to our commercial and residential customers. This requires a deep understanding of fiber-optic technology, including installation, troubleshooting, and maintenance. You will be responsible for ensuring the highest quality of service and customer satisfaction by efficiently handling complex installations, performing diagnostic, and providing technical support.

Your expertise will help drive our commitment to excellence in providing high-speed fiber to customer’s entire system (internet, phone, and TV).

Be part of our innovation- building and delivering a fiber-rich internet connection to people’s doorsteps.

What You Will Do:

• Perform troubleshooting, analysis and corrective actions on complex service affecting issues originating from the optical line terminal through (OLT) all connected devices.
• Inspect installation sites and review work orders, building plans, and installation manuals to determine materials requirement and installation procedures have been met.
• Install, maintain, or repair technology related systems and equipment, following blueprints of electrical layouts and building plans on commercial and residential customers.
• Identify, troubleshoot, and resolve hardware, software, and basic network related problems encountered by end-users.
• Proficiently install fiber optic system and apply IP delivery theory using IP equipment, (SLM) signal meters, and other company issued tools and test equipment.
• Identify, evaluate, and resolve service-affecting issues for both residential and commercial customers, from the OLT to on-premises devices.
• Maintain proficient and thorough understanding of FTTH systems, including all associated home components delivering video, data, voice along with residential Wi‑Fi and home networking.
• Check all wiring work done to ensure that it looks professional and up to company standards.
• Maintain appropriate inventory levels on truck to ensure the ability to deliver the best customer experience.
• Evaluate customers’ needs and installing telecommunications systems that best delivers excellent customer service.
• Operate company vehicles in a safe and responsible manner, adhering to state licensing requirements, while working and traveling in inclement weather conditions.
• Mentor and assist Level I technicians in complex tasks and troubleshooting.
• Perform other duties and responsibilities as assigned.

What You Will Need:

• High school diploma or GED equivalent required.
• Two years of experience of installation and repair in the telecommunications field
• Completed Installer and Installer Technician NCTI Courses
• Proven leadership and mentor skills
• Extensive knowledge of network infrastructure and advanced troubleshooting techniques.
• Valid driver’s license with a clean driving record.
• Able to present technical information to a non-technical audience
• Able to work independently
• Able to accurately measure distances using tapes and other measuring devices
• Able to use assigned test equipment including but not limited to signal level meter (SLM), leakage detector, volt ohm meter, sweep receiver, and fusion splicer
• Able to prioritize and organize assignments and responsibilities.
• Able to accurately maintain records, logs, reports, work orders, etc.
• Able to operate office equipment, fax, copier, etc.
• Able to handle escalations and time-critical issues.
• Able to read street maps and system design prints.
• Able to work flexible hours as required including evenings, weekends and on-call shifts.
• Must have a valid driver’s license and good driving record
• Word processing, spreadsheets, Internet software,…