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Inventory Coordinator
Job in
Milan, Rock Island County, Illinois, 61264, USA
Listed on 2026-02-20
Listing for:
Integrated Resources, Inc
Full Time
position Listed on 2026-02-20
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Customer Success Mgr./ CSM
Job Description & How to Apply Below
Customer Service Rep I
Location:
Waltham, MA 02451
Duration: 6 months (Possibility of extension)
Shift Hours: 6:00 AM - 2:30 PM CST
2:30 PM - 10:00 PM CST
10:00 PM - 6:00 AM CST
Pay Rate: $16.50/hr.
Job Summary:
- This position is designed for enthusiastic, detail-oriented individuals who thrive in a fast-paced environment and are passionate about supporting families.
- We are seeking candidates excited to focus on assisting parents and families throughout their overall experience with our products and services.
- The role requires a commitment to meeting key performance indicators (KPIs), adhering to outreach protocols, and delivering an exceptional customer experience.
- This is a great opportunity for individuals looking to build a career in the biotech sector with an organization that offers excellent training programs and growth opportunities.
- Achieve daily, weekly, and monthly goals.
- Comply with assigned schedules, assignments, and productivity metrics.
- Promptly, efficiently, and accurately contact existing customer or lead database.
- Assure the quality, integrity, and accuracy of client information.
- Master product information for accurate dissemination to customers.
- Comply with standard operating procedures and instructions within a quality management system.
- Assist customers and medical professionals throughout the birthing process and delivery lifecycle of Via Cord’s service.
- Successfully resolve customer challenges.
- Handle escalated customer issues as needed.
- Build and maintain strong customer relationships.
- Promote an open communication model and a positive teamwork environment.
- Partner with Customer Service Management to assist with new-hire training, as needed.
- Participate in continuous improvement projects within the department.
- Participate in cross-functional improvement initiatives.
- 2+ years of service or relevant experience preferred.
- Bachelor’s Degree, preferred.
- Previous experience in customer service, sales, or biotech preferred.
- Proficiency in CRM tools and database management.
- Exceptional communication and organizational skills.
- Proven ability to meet and exceed KPIs and outreach protocols.
- Strong attention to detail, especially in recordkeeping and compliance.
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