Representative - Customer Service; Order Clerk

GENERAL FUNCTION

The Customer Service Representative (Order Clerk) is responsible for building and maintaining customer and vendor relationships and for managing requests for quotations, stock orders, returns and purchase orders, and coordinating with other departments to provide the best possible service to the customer.

• Receive requests for price quotations, orders, order changes, adjustments, and cancellations directly from customers and labs.
• Maintain a rapport with customers to provide the best possible service.
• Receive, sort, clean, and repackage overstock and defective lenses, frames and accessories to be returned to vendors, ensuring product meets manufacturer return policy and generating proper documentation for product return.
• Assist in the assembly, packaging, premium inclusion and marking of frames for monthly auto‑kit mailings for our divisions; maintain customer lists for auto‑ship mailings.
• Use a PC to retrieve customer information, stock status, order status, and make changes to customer orders, ensuring correct codes and properly organized product information.
• Work closely with vendors when placing orders, retrieving order status information, and following up on customer quotations and delivery information.
• Troubleshoot problems or questions from co‑workers and/or customers.
• Understand and communicate company policies, procedures and promotions, negotiating in a diplomatic and cordial manner.
• Sort and deliver mail to inter‑department personnel; perform mid‑day department computer back‑up and end‑of‑day close‑out.
• Self‑motivate to cross‑train and learn other duties and responsibilities of the department.
• Maintain a neat, clean, and organized work area.
• Follow all company and manufacturer policies and procedures, complying with attendance and safety rules and maintaining confidentiality of proprietary and HIPAA protected information.
• Assist others as necessary to keep work current, meet deadlines, or maintain an even workload; cooperate with coworkers and demonstrate a good attitude.
• Provide training, work direction, and technical guidance for less experienced coworkers; attend in‑house or sponsored training meetings when necessary.
• Perform other duties as assigned.

• High school diploma, GED or equivalent experience.
• 1+ year of experience in customer service, hospitality or call center environment.
• Excellent telephone etiquette and ability to remain composed in difficult customer situations.
• Strong verbal and written communication skills.
• Good organizational skills, attention to detail and numerical accuracy.
• Basic PC skills including MS Office (Word and Excel).
• Ability to lift/move up to 40 pounds.

Pay Range: 15.54 - 21.51

Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law.

Native Americans in the US receive preference in accordance with Tribal Law.