Azure Systems Administrator

Overview

The Azure Systems Administrator (VDI / End User Compute) is responsible for supporting, maintaining, and optimizing the organization’s virtual desktop infrastructure (VDI) across both on-premises Horizon and Azure Virtual Desktop (AVD) environments. This role focuses on ensuring reliable, secure, and high-performing desktop delivery platforms while supporting the transition from legacy VDI infrastructure to modern, cloud-based solutions. The position operates as a Tier 2/3 technical resource, responsible for troubleshooting, performance tuning, and contributing to continuous improvement and automation initiatives across VDI platforms.

• Department: IT Infrastructure
• Employment Type: Full Time
• Location: Milan 4905
• Reporting To: Miguel Aleman
• Compensation: $75,000 - $110,000 / year

• Own the design, architecture, and lifecycle strategy of the Azure Virtual Desktop (AVD) platform
• Define and maintain VDI platform standards, configurations, and governance controls
• Lead capacity planning, scaling strategy, and long-term platform optimization
• Monitor system health, performance, and availability
• Perform maintenance including patching, updates, and image management
• Manage golden images, host pools, and desktop pools
• Troubleshoot session performance, connectivity, login and profile issues
• Act as Azure escalation point for Desktop Support and our Call Center IT team
• Exercise independent judgment in resolving complex system challenges impacting business operations

• Assist the Cloud Systems team with other workload requirements
• Support failover and DR processes
• Analyze usage trends and resource consumption
• Optimize for performance and cost efficiency
• Support implementation of security controls
• Assist in hardening VDI images
• Identify automation opportunities
• Contribute to scripting and documentation
• Other duties as assigned by the VP of IT Operations and Information Security Manager

• Associate degree in Computer Science or equivalent experience
• Microsoft Certified:
  Azure Virtual Desktop Specialty (AZ-140)
• Microsoft Azure Administrator (AZ-104)

• 2+ years VDI/Azure experience
• Experience with Ominissa Horizon and Azure Virtual Desktop
• Knowledge of Azure Cloud and Windows Desktop environments
  • Microsoft ENTRA experience
  • Microsoft Intune experience

• Azure Virtual Desktop (AVD) administration
• Ominissa/VMware Horizon administration and troubleshooting
• Windows 10/11 desktop support in VDI environments
• Active Directory / Microsoft Entra
• VDI architecture fundamentals (pools, images, session hosts)
• Basic networking (DNS, VPN, latency troubleshooting)
• System monitoring and performance analysis
• Patch management and image lifecycle management
• Ability to operate as Tier 2/3 escalation for complex incidents involving VDI and Azure
• Strong problem-solving and root cause analysis skills
• Experience supporting large-scale or call center VDI deployments

• Strong troubleshooting skills
• Focus on performance and reliability
• Automation mindset
• Collaborative team player

• Supports transition to Azure Virtual Desktop
• Improves scalability and cost efficiency
• Enhances end-user experience

• Medical, Dental, Vision, and Life Insurance
• Flexible Spending Accounts (Medical and Dependent Care)
• 401(k) Plan with Company Match
• Generous Paid Time Off
• 10.5 Paid Holidays
• Career Development Opportunities