CBD Assistant

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At Barry Callebaut, we are on a journey to transform the cocoa and chocolate industry. As the world’s leading manufacturer of high-quality chocolate and cocoa products, our actions truly shape the future of our industry. We are a business-to-business company, serving the entire food sector, from the cocoa bean to the finest chocolate product. We are a company with a purpose, we believe in doing well by doing good and reinvesting in the communities we operate.

We have a long-standing commitment to sustainability and our goal is to shape a sustainable cocoa and chocolate future. We are headquartered in Zurich, and have more than 12,000 passionate Employees working in more than 40 countries worldwide. We are very proud of who we are and what we do. And of course, we are always looking for talented people to help us have a positive impact on our industry and beyond!
Section 1

- JOB DESCRIPTION  As Customer Business Development Assistant (CBD Assistant), you will play a key role in ensuring the smooth functioning of the executive office. You will be the trusted right hand—handling communications, coordinating schedules, and supporting high-level decision-making and the point of references for S&M Directors. This is a dynamic position that requires professionalism, agility, a deep understanding of business priorities and a high level of empathy with the people.
MAIN RESPONSIBILITIES & SCOPE   Guarantee an effective connection between Sales & Marketing and Chocolate Academy Teams for: 1. all the initiatives linked to the customers;
2. admin operations;
3. Chocolate Academy website updates;
4. payments management;
5. samples management;
6. Facility activities for the building
Manage the website's requests and all the direct e-mail marketing initiatives.
Ensure the perfect coordination of the internal and external company events (S&M meetings, Internal trainings, fairs, competitions and customers factory visits).
Fulfill all the CMR requests via Salesforce.
Daily manage the admin workflow (non-chocolate invoices, ticket openings management, new vendors management, manual journal entry management, sundry sales management)
Provide the organizational support on Team’s activities (travel coordinator, travel agency coordination, holiday plans, S&M meetings)
Being the point of reference for general services: collaborate managing and coordinating all the activities linked to the facilities operations for the building
Scope  Ensure the full support to the S&M team activities. The position is based in Milan (Italy) and reports directly to the Managing Director.
EDUCATION, LANGUAGE, SKILLS & QUALIFICATIONS   Bachelor s degree in business administration, Communications, or related field
Excellent written and verbal communication skills
Proficiency in Microsoft Office, Salesforce and SAP
Fluency in Italian and English
Section 2 - CANDIDATE PROFILE   ESSENTIAL EXPERIENCE & KNOWLEDGE / TECHNICAL OR FUNCTIONAL COMPETENCIE
Proven experience in executive support or high-level administrative roles
Strong organizational and multitasking abilities
Professional demeanor and ability to handle sensitive information
Be entrepreneurial in mindset, resolute, capable of working under pressure, and managing many requests simultaneously
Strong communication skills for coordinating with stakeholders, vendors
LEADERSHIP COMPETENCIES & PERSONAL STYLE   Decision-Making
Goal Orientation
Continuous Learning and Development
ADDITIONAL COMMENTS / CONTEXT OF

THE ROLE   Based in Milan or hinterland
Travel requirements: occasionally
KEY STAKEHOLDERS - JOB PROFILE DEFINITION & CANDIDATE SELECTION   Internal stakeholders:
MD
Sales and Marketing Directors
Account Managers
Admin colleagues
External stakeholders:
A wide variety of vendors
At Barry Callebaut, we are committed to Diversity & Inclusion. United by our strong values, we thrive on the diversity of who we are, where we come from, what we’ve experienced and how we think. We are committed to nurturing an inclusive environment where people can truly be themselves, grow to their full potential and feel they belong. #oneBC - Diverse People, Sustainable Growth.
If you want to learn more about Barry Callebaut, please find further information here.
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