Service Support Officer

Company Overview At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations.

Connect with a career that matters, and help us build a safer future.
Department Overview Our Services Support team is part of the International Motorola Solutions Business Operation Team covering the EMEA region. We are a professional team that delivers internal support to our Managed & Support Services Organization and to our customers.

Job Description  As a Service Support Officer, you will provide support to the local team and broader service team. The Service Support Officer will handle a wide range of services support-related tasks and be vital for the smooth running of our offices around EMEA. In this role, you will be expected to be an energetic professional who does not mind wearing multiple hats, as you will be confronted with the administrative challenges of supporting an office of diverse people.
Services support tasks, including:
Executive admin support
Project reporting and updates
Team meeting & event coordination
Liaising with various Accounts Teams, to include Project Accounting, Accounts Payables, Account Receivables Procurement for projects and non project equipment & Services, e.g. processing purchase orders and processing of invoices including 3rd party vendor, OMAR
Compilation of weekly project reporting
Working with other services teams and liaising closely with the contract team on renewals.
Oracle Project Management (OPM) project and resource set up and reporting
Owner/Creator of New Processes, for example S&S Projects, creation of Google Forms and associated Processes and Documentation Assist with billing by preparing and sending invoices; maintain client databases; track accounts; oversee the invoice workflow, and assist in copying and distributing orders and other internal documents as requested
Coordination of special requirements for new personnel including the allocation of office accommodation, computer systems, office and mobile telephones and the scheduling of induction training courses
Providing country support and support on specific customer contracts
Provide an efficient administrative support service which may include the preparation of presentation materials, proposals, quotations, tender documents, agreements and general correspondence
Basic Requirements  Education and Qualifications  Desirable:
Bachelor Degree in any Principal Italian native speaker Fluent English (spoken and written)
Experience and Skills   Experience in office administration, help desk, customer service or related field

Experience with Oracle system would be a plus
Experience in a supporting role to a project delivery environment for a service provider or the corporate sector 1 – 3+ years’ experience
Executive admin support
Providing assistance to Project Managers
Document management and control
Preparation of project status reports
Taking and preparing meeting minutes
MS Office product suite
Google Suite
Excellent documentation skills, i.e. the ability to prepare written information accurately, clearly, effectively, and succinctly for various target audiences, including business, enterprise, and technical
Maintaining up-to-date project information, e.g. financials, procurement, etc
Maintaining continuous professional development in the candidate’s areas of expertise
Personal Attributes   Hands-on and Can-do attitude
Ability to develop and maintain effective relationships with key stakeholders
Ability to work both autonomously and with a team
Attention to detail and a flawless execution mindset
Able to perform a range of administrative tasks, prioritize competing activities and meet deadlines
Excellent time management, communication skills and ability to work under pressure
Salary and Employment Details   Target Base Salary Range: €36,000 - €42,000 EUR
Travel Requirements:
None
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